Home care agreements for Home Care Packages

You must enter into a home care agreement with a person before you can start providing services to them. You must include certain details, provide a copy to the person, and make sure they understand and agree to it. Review the agreement as needed, and update it if you both agree to the changes.

What is a home care agreement?

A home care agreement is a legal agreement between:

  • you, the home care service provider
  • a person starting home care with you (or their legal representative)

It sets out how you will provide or organise services, who will provide them and how much they will cost.

Along with the home care agreement, you must also provide a care plan and individualised budget.

What to include

Home care agreements must be in plain language and easy to understand. It must include the following information.

Details of people and services

  • care recipient details
  • your provider details
  • the date the services will begin
  • the levels of care and services you will provide or organise
  • when you will provide the services (if they are not ongoing)

Fees and charges information

  • a copy of your pricing schedule, which includes your service prices, maximum fees and any exit amount
  • if you charge service prices different to the schedule, the reason for the difference
  • your policies for setting fees
  • what they will need to pay during leave from services

Other details

  • when you or the care recipient can end services
  • when they can take leave from services
  • your complaints process
  • their responsibilities
  • a statement that you will provide services using a consumer-directed care approach
  • a statement that you will provide a care plan, individualised budget and monthly statement

How to prepare one

You must work with the person to prepare the home care agreement. They must understand and agree to all the fees, prices and conditions before any services can begin.

You’re responsible for making sure they understand everything in the agreement.

If needed, use the Translating and Interpreting Service.

When to provide one

When you have prepared the agreement, provide a signed copy to the person as soon as possible. You must do this and give them time to sign it (if they choose to) before you start services.

Reviewing and updating the agreement

You must review a person’s home care agreement if:

  • their care needs change
  • your costs change
  • they ask you to

This should be part of your ongoing care discussions with the person.

If needed, use the Translating and Interpreting Service.

Before you make changes to an agreement, you and your care recipient must discuss, understand and agree to them.

You must provide a copy of the updated agreement as soon as possible after finalising it.


For full details, go to:

Last updated: 
22 January 2020

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