Home Care Packages Program contacts
A list of organisations, services and other contacts for home care providers.
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Department of Health Portfolio AgencyAged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
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Department of HealthEmail us if you have any questions about Home Care Packages Program reforms.
agedcarereformenquiries [at] health.gov.au![Contact placeholder]()
Department of HealthEmail us if you have questions about aged care subsidies or supplements for approved providers.
subsidiesandsupplements [at] health.gov.au![Contact placeholder]()
Department of HealthContact us if you have any questions about the CVS.
CVS [at] health.gov.au![Default image]( "Default image")
ServiceACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
communityvisitor [at] acon.org.auPhoneFreecall![Default image]( "Default image")
ServiceQueensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
AMatson [at] quac.org.auPhoneFreecall![Default image]( "Default image")
ServiceSwitchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
outandabout [at] switchboard.org.auPhoneMobile![Default image]( "Default image")
ServiceUmbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
w.costello [at] umbrellacommunitycare.com.aucvs [at] umbrellacommunitycare.com.au![Default image]( "Default image")
OrganisationMultiple Sclerosis (MS) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Esis Tawfikcvs [at] ms.org.auEsis Tawfik![Contact placeholder]()
Department of HealthAnglicareNT is the CVS network member for the Northern Territory. Contact Stephanie Bradley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Stephanie Bradleysbradley [at] anglicare-nt.org.auStephanie Bradley![Default image]( "Default image")
OrganisationQueensland Community Care Network Inc is the CVS network member for Queensland. Contact Kieran Mawdsley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Kieran Mawdsleykieran [at] qccn.org.auKieran Mawdsley![Default image]( "Default image")
OrganisationSouthern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Jo Rees if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Jo Reescvs [at] svsa.org.auJo Rees![Default image]( "Default image")
OrganisationLifeline Tasmania is the CVS network member for Tasmania. Contact Michelle Knop if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Michelle KnopMichelle.Knop [at] lifelinetasmania.org.auMichelle Knop![Default image]( "Default image")
OrganisationMelville Cares Inc is the CVS network member for Western Australia. Contact Avril Eady-Rivers if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Avril Eady-Riversarivers [at] melvillecares.org.auAvril Eady-Rivers![Default image]( "Default image")
ServiceIf you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (the Department’s ACFR collection contractor).
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ServiceThis helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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Department of HealthContact us if you have questions about NACAP or upcoming funding rounds.
NACAP [at] health.gov.au![Default image]( "Default image")
ServiceContact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
enquiries [at] opan.com.au![Contact placeholder]()
Department of HealthContact us about fees for residential respite care, home care (basic daily fee, income-tested care fee) and residential aged care (means-tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).
FPLBFeesandPayments [at] health.gov.au![Default image]( "Default image")
ServiceCall Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
aged.care.liaison [at] humanservices.gov.au![Default image]( "Default image")
OrganisationThis contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
compensation.recovery [at] humanservices.gov.au![Contact placeholder]()
Department of HealthTo contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
ACT or NSWNSWplaces [at] heath.gov.auNTNTplaces [at] health.gov.auQldQLDplaces [at] health.gov.auSASAplaces [at] health.gov.auTasTASplaces [at] health.gov.auVicVICplaces [at] health.gov.auWAWAplaces [at] health.gov.au![Default image]( "Default image")
ServiceTIS National is for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
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ServiceIf you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
tispromo [at] homeaffairs.gov.au
