Home Care Packages Program contacts
A list of organisations, services and other contacts for home care providers.
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Department of Health Portfolio AgencyAged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
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Department of HealthEmail us if you have any questions about the changes to in home aged care.
careathome [at] health.gov.au![]()
Department of HealthEmail us if you have questions about aged care subsidies or supplements for approved providers.
subsidiesandsupplements [at] health.gov.au![]()
Department of HealthContact us if you have any questions about the CVS.
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ServiceACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcommunityvisitor [at] acon.org.au![Contact placeholder]()
ServiceQueensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallAMatson [at] quac.org.au![Contact placeholder]()
ServiceCOTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcvs [at] cotasa.org.au![Contact placeholder]()
ServiceSwitchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneMobileoutandabout [at] switchboard.org.au![Contact placeholder]()
ServiceUmbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
w.costello [at] umbrellacommunitycare.com.aucvs [at] umbrellacommunitycare.com.au![Contact placeholder]()
OrganisationSouthern Migrant and Refugee Centre (SMRC) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
LandlineMobileEsis Tawfikcvs [at] smrc.org.au![]()
Department of HealthAnglicareNT is the CVS network member for the Northern Territory. Contact Stephanie Bradley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Stephanie BradleyStephanie Bradleysbradley [at] anglicare-nt.org.au![Contact placeholder]()
OrganisationQueensland Community Care Network Inc is the CVS network member for Queensland. Contact Kieran Mawdsley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Kieran MawdsleyKieran Mawdsleykieran [at] qccn.org.au![Contact placeholder]()
OrganisationSouthern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Mel White if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Mel WhiteMel Whiteadmin [at] svsa.org.au![Contact placeholder]()
OrganisationLifeline Tasmania is the CVS network member for Tasmania. Contact Deborah Brett if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Deborah BrettDeborah Brettdeborah.brett [at] lifelinetasmania.org.au![Contact placeholder]()
OrganisationMelville Cares Inc is the CVS network member for Western Australia. Contact Avril Eady-Rivers if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Avril Eady-RiversAvril Eady-Riversarivers [at] melvillecares.org.au![Contact placeholder]()
ServiceIf you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (the Department’s ACFR collection contractor).
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Department of HealthContact us for more information about Home Care Packages Program assurance.
hcpassurancereviews [at] health.gov.au![]()
Department of HealthFor enquiries regarding aged care claiming and payments contact Service Australia on 1800 195 206 (from 8.30am to 5pm AEDT, Monday to Friday) or at the following address:
AGED.CARE.LIAISON [at] servicesaustralia.gov.au![My Aged Care logo]()
ServiceThis helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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Department of HealthContact us if you have questions about NACAP or upcoming funding rounds.
NACAP [at] health.gov.au![Contact placeholder]()
ServiceContact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
enquiries [at] opan.com.au![]()
Department of HealthContact us about fees for residential respite care, home care (basic daily fee, income tested care fee) and residential aged care (means tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).
AgedCareFees [at] health.gov.au![Contact placeholder]()
ServiceCall Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
aged.care.liaison [at] servicesaustralia.gov.au![Contact placeholder]()
OrganisationThis contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
HIC.Compensation.Recovery [at] servicesaustralia.gov.au![]()
Department of HealthTo contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
ACT or NSWNSWplaces [at] heath.gov.auNTNTplaces [at] health.gov.auQldQLDplaces [at] health.gov.auSASAplaces [at] health.gov.auTasTASplaces [at] health.gov.auVicVICplaces [at] health.gov.auWAWAplaces [at] health.gov.au
