Home Care Packages Program contacts
A list of organisations, services and other contacts for home care providers.
- Department of Health Portfolio Agency
Aged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
- Department of Health
Email us if you have any questions about the changes to in home aged care.
careathome [at] health.gov.au - Department of Health
Email us if you have questions about aged care subsidies or supplements for approved providers.
subsidiesandsupplements [at] health.gov.au - Department of Health
Contact us if you have any questions about the CVS.
- Service
ACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcommunityvisitor [at] acon.org.au - Service
Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallAMatson [at] quac.org.au - Service
COTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneFreecallcvs [at] cotasa.org.au - Service
Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
PhoneMobileoutandabout [at] switchboard.org.au - Service
Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
w.costello [at] umbrellacommunitycare.com.aucvs [at] umbrellacommunitycare.com.au - Organisation
Southern Migrant and Refugee Centre (SMRC) is the CVS network member for the Australian Capital Territory, New South Wales and Victoria. Contact Esis Tawfik if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
LandlineMobileEsis Tawfikcvs [at] smrc.org.au - Department of Health
AnglicareNT is the CVS network member for the Northern Territory. Contact Stephanie Bradley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Stephanie BradleyStephanie Bradleysbradley [at] anglicare-nt.org.au - Organisation
Queensland Community Care Network Inc is the CVS network member for Queensland. Contact Kieran Mawdsley if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Kieran MawdsleyKieran Mawdsleykieran [at] qccn.org.au - Organisation
Southern Volunteering (SA) Inc is the CVS network member for South Australia. Contact Mel White if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Mel WhiteMel Whiteadmin [at] svsa.org.au - Organisation
Lifeline Tasmania is the CVS network member for Tasmania. Contact Deborah Brett if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Deborah BrettDeborah Brettdeborah.brett [at] lifelinetasmania.org.au - Organisation
Melville Cares Inc is the CVS network member for Western Australia. Contact Avril Eady-Rivers if you have questions about the CVS, want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Avril Eady-RiversAvril Eady-Riversarivers [at] melvillecares.org.au - Service
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (the Department’s ACFR collection contractor).
- Department of Health
Contact us for more information about Home Care Packages Program assurance.
hcpassurancereviews [at] health.gov.au - Department of Health
For enquiries regarding aged care claiming and payments contact Service Australia on 1800 195 206 (from 8.30am to 5pm AEDT, Monday to Friday) or at the following address:
AGED.CARE.LIAISON [at] servicesaustralia.gov.au - Service
This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
- Department of Health
Contact us if you have questions about NACAP or upcoming funding rounds.
NACAP [at] health.gov.au - Service
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
enquiries [at] opan.com.au - Department of Health
Contact us about fees for residential respite care, home care (basic daily fee, income tested care fee) and residential aged care (means tested care fee, income tested fee, additional service fees, time extensions to enter into accommodation agreements, accommodation payments, bonds and charges).
AgedCareFees [at] health.gov.au - Service
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
aged.care.liaison [at] servicesaustralia.gov.au - Organisation
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
HIC.Compensation.Recovery [at] servicesaustralia.gov.au - Department of Health
To contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
ACT or NSWNSWplaces [at] heath.gov.auNTNTplaces [at] health.gov.auQldQLDplaces [at] health.gov.auSASAplaces [at] health.gov.auTasTASplaces [at] health.gov.auVicVICplaces [at] health.gov.auWAWAplaces [at] health.gov.au