Guidance for aged care assessors

View our guides and resources on carrying out assessments and managing assessments in the My Aged Care assessor portal. If you still have questions after reading these and talking to your colleagues, find out how to contact us for help.

Assessment manual and guides

My Aged Care Assessment Manual

This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

My Aged Care – National Screening and Assessment Form User Guide

This guide is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments.

Aged Care Assessment Supplementary Guidelines for Younger People

These guidelines help Aged Care Assessment Teams (ACAT) to assess younger people seeking aged care services during the National Disability Insurance Scheme (NDIS) roll out.

For all guides, fact sheets, and videos about assessments, view all assessment resources.

My Aged Care assessor portal resources

Find out how to manage assessments in the My Aged Care assessor portal.

You can also view:


If you have questions, we encourage you to:

  • read the Assessment Manual and our resources and guides
  • talk to your colleagues, team leader or manager

If you still have questions, contact the My Aged Care helpline below.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

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Last updated: 
22 January 2020

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