Guidance for aged care assessors
View our guides and resources on carrying out assessments and managing assessments in the My Aged Care assessor portal. If you still have questions after reading these and talking to your colleagues, find out how to contact us for help.
Assessment manual and guides
This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
This guide is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments.
These guidelines help Aged Care Assessment Teams (ACAT) to assess younger people seeking aged care services during the National Disability Insurance Scheme (NDIS) roll out.
For all guides, fact sheets, and videos about assessments, view all assessment resources.
My Aged Care assessor portal resources
Find out how to manage assessments in the My Aged Care assessor portal.
You can also view:
- RAS quick reference guides to the assessor portal
- ACAT quick reference guides to the assessor portal
- Assessor portal how-to videos
- updates to My Aged Care — for any updates to the My Aged Care assessor portal.
Apps for assessors
Aged care assessors can use this app to conduct assessments when there is no internet access. Download client information beforehand from the assessor portal and upload the assessment information when you’re back in the office. The app is designed for tablet devices.
Aged care assessment organisations can distribute the myAssessor installation files so their staff can manually install (sideload) the myAssessor app on a Windows 8+ device.
Aged care assessors can use this app to conduct residential aged care funding assessments as part of scheduled visits at Australian Government–funded residential aged care facilities.
Aged care assessment organisations can distribute the Australian National Aged Care Classification (AN-ACC) installation files so their staff can manually install (sideload) the AN-ACC app on a Windows 8+ device.
If you have questions, we encourage you to:
- read the Assessment Manual and our resources and guides
- talk to your colleagues, team leader or manager
If you still have questions, contact the My Aged Care helpline below.
My Aged Care service provider and assessor helpline
This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.