The Government is now operating in accordance with the Caretaker Conventions pending the outcome of the 2022 federal election.

Aged care services during bushfire season

Advice for aged care providers and people receiving aged care services before and during a bushfire emergency.

In an emergency, call 000 or the local emergency services

Advice for people receiving aged care services

If you are concerned about bushfires affecting aged care services, talk to your provider in the first instance.

If you cannot make contact with the provider or have other questions, contact My Aged Care.

My Aged Care

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

View contact

Disaster payment

Services Australia has set up support for people directly affected by bushfires in disaster declared areas. Find out more about disaster payments.

    Advice for providers of aged care services

    Providers have an important role to ensure quality of care continues for their care recipients during an emergency. Providers can do this by being well prepared for any events that might impact services.

    This is a requirement under the Aged Care Act 1997, or your grant or aged care funding agreement.

    Read about how to prepare for and handle emergency events in aged care settings.

    Announcements for aged care providers in fire-affected areas

    Contact during an emergency

    Aged care state and territory emergency contacts

    Aged care service providers can call the Australian Government Department of Health in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.

    Victoria / Tasmania
    New South Wales / Australian Capital Territory
    South Australia
    Western Australia
    Northern Territory

    View contact

    Last updated: 
    22 January 2020

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