The Government is now operating in accordance with the Caretaker Conventions pending the outcome of the 2022 federal election.

Viability supplement for aged care

This supplement helps aged care providers with the cost of providing services in rural and remote areas. We automatically pay this supplement to you if your home care recipient or residential aged care service is eligible. Find out about eligibility and how we work out which areas are remote.

Applies to

This supplement is for providers of Home Care Packages and residential aged care.

It automatically applies to the following types of flexible care (we do not check eligibility):

What is the supplement?

This supplement helps with the higher cost of providing aged care services in rural and remote areas.

Supplement rates

View the current supplement rates in the Schedule of Subsidies and Supplements.

For Home Care Packages, rates are higher for more remote locations.

For residential aged care, rates are higher for:

  • more remote locations
  • smaller providers
  • providers that specialise in providing care for special needs groups.

Eligibility – Home Care Packages

Eligibility is based on the location where your care recipient receives services.

From 1 January 2017, we use the Modified Monash Model (MMM) suburb and locality classification. The more remote the location, the higher the rating. Ratings of MMM 4 or higher are eligible.

For recipients who started packages before 1 January 2017, we continue to use the Accessibility and Remoteness Index of Australia (ARIA), but we will use the MMM if:

  • the MMM gives a higher rate
  • the care recipient moves to a new location.

The viability supplement must be included in the individualised budget of eligible care recipients.

Make sure you have provided a suburb and postcode in the location field for each of your care recipients. You can do this through aged care online claiming or on your claim form.

Eligibility – residential aged care

Small providers of residential aged care services in rural and remote areas are eligible. Eligibility is based on:

  • the location of your service
  • the number of residents in the service
  • the case mix of residents.

To work out if your service is eligible, we use the 2017 scheme. Locations that score at least 50 points are eligible.

We also continue to use the 1997, 2001 and 2005 schemes for older services that would get a lower supplement amount under the 2017 scheme.

Residential care services with extra service status are not eligible.

How to apply

If your residential care service or home care recipient is eligible, payment is automatic. Services Australia will let you know in their payment advice to you.

Providers of flexible care automatically get this supplement as part of their subsidy or grant payment.

If circumstances change

Home Care Packages

If a recipient changes providers and receives care in the same location, their viability supplement will transfer with them.

If a recipient moves, their eligibility will be recalculated automatically based on their new location.

Residential aged care

If you combine services and at least one service was receiving the supplement under an older scheme, we will reassess the combined service under the 2017 scheme.


Aged care subsidies and supplements contact

Email us if you have questions about aged care subsidies or supplements for approved providers.

subsidiesandsupplements [at]

View contact

Last updated: 
22 January 2020