Contacts

AskMBS email advice service

AskMBS helps health professionals, practice managers and others to understand their Medicare Benefits Schedule (MBS) billing requirements. It answers queries on the interpretation of MBS items, explanatory notes and related legislation.

Department of Human Services Veterans' Affairs Processing Enquiry Line

Where you become aware of incorrect payments you may have received from private health insurers or in relation to a patient who received cover or medical treatment under a compensation scheme after the consultation occurred, contact the DHS Veterans Affairs Enquiry Line.

Health Provider Compliance Officer

If you have any questions about a Medicare debt, or need to make payment arrangements, contact a Health Provider Compliance Officer.

Medicare Provider Data Matching

Contact us with any questions about data matching for compliance purposes.

Medicare Provider Enquiry Line

If you are seeking advice in relation to Medicare billing, claiming, payments or obtaining a provider number, please contact Services Australia on the Provider Enquiry Line.

Provider Benefits Integrity Hotline

If you have concerns relating to a health provider you can submit details to the department online by completing the tip-off form or by calling the dedicated hotline between the hours of 9am to 5pm AEST.

Review of decision

Primary contact for a request for a review of decision of a compliance audit.

Services Australia Fraud Tip-off Line

You can report suspected Medicare fraud by calling the Services Australia Fraud Tip-off Line. Find somewhere private and safe before you call. This will keep the information you provide confidential. Only use this line to report individuals who are committing fraud.

Shared Debt Recovery Scheme

If you have any questions about the scheme, please contact us.

Voluntary Compliance Team

If you have any questions about the voluntary acknowledgement process, contact the Voluntary Compliance Team.