Pregnancy, Birth and Baby helpline

Free, confidential, professional information and counselling for women, their partners and families relating to issues of conception, pregnancy, birthing and postnatal care.

Page last updated: 27 October 2014

Page last reviewed: 12 August 2014

Pregnancy, Birth and Baby is a free* telephone helpline and online service for pregnant women and new parents who have a baby up to 12 months of age. The service is available 24 hours a day, seven days a week. It provides information and advice on topics such as maternal nutrition, breast feeding, and a baby’s development and sleeping habits, as well as direction to maternity related services including specialist and support services.

Women and their families who are facing other challenges, such as emotional distress, perinatal issues, and questions about pregnancy options, can also call the Pregnancy, Birth and Baby helpline to be transferred to qualified counsellors. Counsellors are available from 7am to 12pm midnight daily, free of charge, to offer non-judgmental, confidential support.

Callers experiencing perinatal depression or grief following miscarriage or stillbirth or the loss of a baby in the first twelve months may be referred to targeted telephone-based peer support services, including SIDS and Kids, Post and Antenatal Depression Association (PANDA) and Stillbirth and Neonatal Death Support (SANDS) Australia.

Becoming a parent can sometimes be challenging or overwhelming, and it’s reassuring to know there is expert help and support available whenever you need it.

Call Pregnancy, Birth and Baby on 1800 882 436* or visit the Pregnancy, Birth and Baby website

Background

The Pregnancy, Birth and Baby helpline commenced operations on 1 July 2010. It is available to all Australians, including people living in rural and remote areas. People with a disability and people from culturally and linguistically diverse backgrounds can access the helpline through the National Relay Service and the Translating and Interpreting Service.

Pregnancy, Birth and Baby is fully funded by the Australian Government and is in response to the Maternity Services Review, which recommended improved access to birthing and pregnancy related information to support informed decision-making. Pregnancy, Birth and Baby is operated by The National Health Call Centre Network trading as Healthdirect Australia.

Footnotes

* Calls from landlines are free. Mobile charges may apply.