Concept of Operations: Relating to the introduction of a Personally Controlled Electronic Health Record System
7.3 PCEHR System OperatorThe PCEHR System will be operated by a single system operator who will take on the responsibility for operating the national infrastructure.
It is proposed that the legislation would establish the PCEHR System Operator, prescribe the Operator’s functions and responsibilities and establish an administrative framework for setting the service levels and operations rules that the operator must meet [DOHA2011b].
The operator will be subject to the future operational governance model of the PCEHR System and be required to meet a common set of service levels (see system attributes described in Section 6.1.1).
The operator also must not perform the role of PCEHR System Operator unless it is subject to the Privacy Act.
The PCEHR System Operator will be responsible for supplying operational capabilities around:
- Channel Management of the consumer and provider portal, administration portal and the B2B gateway.
- Management of core services, such as the participation and authorisation service, index and view service, report service, audit service and contact management service.
- Management of the National Repositories Service.
- Supply of operational capabilities around service support, service delivery, infrastructure management, security management, application management, asset management and corporate services (such as HR and finance).
The core elements of the PCEHR infrastructure (including portals, core services and the National Repositories Service) will be operated within dual data centres. The data centres will be required to meet all appropriate government standards for operating a national system.