Concept of Operations: Relating to the introduction of a Personally Controlled Electronic Health Record System

7.1 Introduction

The PCEHR System will be delivered by a single PCEHR System Operator, who will be required to manage the various channels, core services, National Repositories Service and operational aspects of the system. Participants accessing the PCEHR System will be supported by a range of services around change and adoption. The system as a whole will be subject to a common form of governance and assurance.

Governance, assurance and the PCEHR System Operator are described below. Related topics around program management and the role of partners, such as NEHTA, Department of Human Services, Change and Adoption, Benefits and Evaluation are discussed in Sections 8 and 9.

Figure 12: Operating model


Figure 12: Conceptual diagram showing the PCEHR layered operating model consisting of governance, partners, the PCEHR system operator, and participants. An assurance layer is also shown beside the partners, PCEHR system operator and participant layers. 1: The governance layer includes program and operational governance. 2: The partner’s layer includes services associated with implementation. 3: The PCEHR system operator layer includes various services associated with channel management, service management and operations. 4: The participant layer includes individuals, healthcare providers, Government, ICT industry, conformant repositories, conformant portals, clinical systems and contracted service providers. 5: The assurance layer includes various services associated with conformance assessment, clinical safety, data quality and privacy.

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Page last updated 26 August, 2011