Concept of Operations: Relating to the introduction of a Personally Controlled Electronic Health Record System
6.3.6 Administration Portal
Purpose
The PCEHR System will provide an Administration Portal to enable Service and Support Agents, Authorized Registration Agents and Call Centre Agents working in one of the channels (e.g., call centre, Medicare shop front, etc) to assist individuals with registration, help individuals manage their PCEHR, access support information about the PCEHR System and access the contact management service.Functionality
The Administration Portal will allow users to assist individuals with:- Registration and proof of record ownership (see section 6.5.1).
- Completion of a partially complete registration.
- Updating their details (see Section 3.2.3).
- Managing access control setting (see Section 5.5).
- Accessing the audit trail for their PCEHR.
- Deactivating and/or reactivating their PCEHR.
- Resolving consumer portal account management issues (such as resetting lost passwords).
- Ensuring that complaints and concerns are recognised and resolved (please refer to the contact management service described in Section 6.4.7).
- Handling their feedback.
- Access general information about the PCEHR System.
The Administration Portal will allow users to assist participating organisations and healthcare providers with:
- Accessing the audit trail for their activities on the PCEHR System.
- Obtaining access to an individual’s PCEHR on behalf of the provider’s organisation (subject to the individual’s access controls).
- Ensuring that complaints and concerns are recognised and resolved (please refer to the contact management service described in Section 6.4.7).
- Handling their feedback.
- Obtaining general information about the PCEHR System.
Additional requirements
The administration portal will not allow the user to access clinical documents in an individual’s PCEHR.Users of the administration portal will not be able to undertake emergency access to an individual’s records. Providers will be required to use their clinical systems or provider portal for this.
Access controls need to be built into the administration portal to limit the degree of functionality available to the user based on the tier of support they are authorised to provide.
Relevant standards and specifications
- HTML (e.g. xHTML 1.1 or HTML 4.01), CSS (e.g. CSS2) and HTTP 1.1 (required).
- HealthInsite Minimum Publishing Standards [DOHA2008b] (required).
- Standards and specifications required for foundations (see Section 6.1.2) (required).
- Standards and specifications required for the B2B gateway (see section 6.3.4) (required).
- W3C Mobile Web Best Practices 1.0: Basic Guidelines [W3C2008b] (recommended).
- HB 306 User interface requirements for the presentation of health data [HB206] (informative).
