Draft Concept of Operations Feedback Analysis Report
4.6 Issues regarding business processes
containing this theme
|Breakdown of submissions containing this theme by group|
4.6.1 DescriptionThere were a number of submissions from a variety of industry sectors which expressed concerns regarding the support that may be required to implement and operate business process with the new PCEHR System. A number of the respondents anticipated that there may be a change to their existing business practices and were of the view that incentives would facilitate successful change and adoption of the PCEHR System. A large number highlighted that the benefit of the PCEHR System for healthcare professionals needs to be defined. Some submissions provide suggested remuneration provisions. These points have been described in greater detail below.
4.6.2 Key points1. Business process implications
- A number of submissions expressed concerns that creating and maintaining records for patients for the purposes of the PCEHR System and the training required to do this will require a time investment from healthcare professionals
- Some submissions also highlighted that this change in business practices could jeopardise the uptake of the PCEHR by healthcare professionals
- Several submissions noted that if extra time is required to be spent per day on PCEHR administration this could decrease the volume of patients seen per day by each healthcare professional
- A number of submissions suggested that remuneration should be provided as a key incentive for adoption by healthcare professionals and requested further details of a remuneration plan
4.6.3 PCEHR program position
- Analysis is underway to assess business implications to inform Government’s decision making – DoHA recognises the importance of providing adequate support for healthcare professionals and providers. Initial economic modelling, including a small business impact assessment, indicates that there are likely to be benefits as well as associated costs for healthcare professionals from the PCEHR System. As part of the PCEHR program, DoHA is working with the lead implementation sites to ensure an acceptable balance of associated benefits and costs for healthcare professionals.
- Initial indications are that the PCEHR System may enable significant time savings for service providers by providing timely access to a patient’s information across multiple care settings. Work being undertaken by the PCEHR Benefits and Evaluation Partner will provide input on how these potential benefits can best be realised as well as any potential adverse impact.
- The National Change and Adoption Partner will review the need for training, and provide guidance and recommendations about how to address training in the context of the broader PCEHR program of work.
No changes which relate to this theme have been made to the ConOps.
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