Oral Health Therapist Graduate Year Program (OHTGYP) - Program Guidelines

12. Complaints Handling

Page last updated: 03 April 2013

The Department of Health and Ageing has the final decision in relation to selecting and funding organisations to administer the program. This decision will have been based on range of considerations and information provided by organisations applying through the open Invitation to Apply process for the administration role. Organisations which have been unsuccessful in this selection process may seek a reasoning behind the decision from the Department. Should the organisation consider the reasoning provided is inappropriate, they may choose to lodge a complaint, in line with the Department of Health and Ageing funding and procurement complaints procedures available at www.health.gov.au/internet/main/publishing.nsf/Content/pfps-complaintsprocedures

Complaints from OHT graduate, mentor or service provider applicants and/or awardees should be directed to the administrator. The issue will be addressed through a complaint management mechanism established by the administrator as part of their role and responsibilities. The process will be made available on the administrator website and/or in application and/or agreement materials. The Department of Health an Ageing will not intervene in these complaint processes. However, the administrator may seek information or advice from the Department, where appropriate, in relation to a complaint issue