The National Breastfeeding Helpline Evaluation report

1.1 The National Breastfeeding Helpline

Page last updated: 13 February 2013

The National Breastfeeding Helpline (the Breastfeeding Helpline) is funded by the Australian Government Department of Health and Ageing (the Department) and delivered by the Australian Breastfeeding Association (ABA).

The Breastfeeding Helpline operates as a national, toll free 24 hour telephone information and support service staffed by trained ABA volunteer counsellors. The ability to offer peer support to callers is a distinguishing feature of the Breastfeeding Helpline service.

The Allen Consulting Group has been commissioned by the Department to evaluate the effectiveness of the Breastfeeding Helpline, and report on its efficiency, transparency, cost-effectiveness and appropriateness.

This report describes the findings of the evaluation and implications for further development of the Breastfeeding Helpline service.