The National Breastfeeding Helpline Evaluation report

Appendix C

Page last updated: 13 February 2013

Consultation schedule

C.1 Stakeholders

Table C.1

Department of Health and Ageing Project Reference Group

Input
Position
Project design; evaluation framework; evaluation tools; and workshopping of preliminary findingsDirector, Healthy Children, Healthy Workers Section, Healthy Living Branch, Department of Health and Ageing
Healthy Children, Healthy Workers Section, Healthy Living Branch, Department of Health and Ageing
Healthy Children Healthy Workers Section, Healthy Living Branch, Department of Health and Ageing
Assistant Director, Gender and Reproductive Health Section, Health in Social Policy Branch, Population Health Division, Department of Health and Ageing
Table C.2

Stakeholder Consultations

Agency
Input
Participant
Department of Health and AgeingImplementation of the Breastfeeding Helpline, performance reporting and data collectionAssistant Director, National Health Call Centre Network
Australian Breastfeeding AssociationProject design; evaluation framework; evaluation tools; and workshopping of preliminary findings.
Training and education of ABA counsellors.
Breastfeeding Helpline engagement of callers from priority population groups
Executive Officer, ABA
Manager Lactation Resource Centre
National Breastfeeding Helpline Manager
National Breastfeeding Helpline Manager
Training Manager
Breastfeeding Jurisdictional Officials Group (BJOG)Coordination between the Breastfeeding Helpline and broader service system.Victoria —Department of Education and Early Childhodhood Development
Queensland —Queensland Health
Tasmania — Department of Health and Human Services
Australian Capital Territory — Health Directorate
Western Australia — , Department of Health (written submission)
South Australia — , SA Health
Australian College of MidwivesContribution of Breastfeeding Helpline to improved breastfeeding outcomes in the communityManager Baby Friendly Health Initiative
Lactation Consultants of Australia and New ZealandContribution of Breastfeeding Helpline to improved breastfeeding outcomes in the communityDirector for Education, Research and Media
The following consultations did not occur.
  • Northern Territory BJOG member — was uncontactable for the duration of the project;
  • New South Wales BJOG member — had recently resigned from her position. Discussion occurred with the relevant program area within the NSW Ministry of Health to arrange for a delegate. An appropriate representative for NSW was not provided by the Ministry;
  • Royal College of Nursing Australia — declined the offer to participate; and
  • Australian Association of Maternal Child and Family Health Nurses — the offer to participate was canvassed by AAMCFHN committee, but was not taken up.

Focus groups

Table C.3

Focus groups

Population group
Input
Partner organisation and location
New mothersUtilisation and satisfaction of the Breastfeeding Helpline amongst new mothers City of Wyndham Maternal and Child Health Service, Point Cook.
Young mothersUtilisation and satisfaction of the Breastfeeding Helpline amongst young mothers City of Wyndham Youth Services, Youth Resources Centre, Hoppers Crossing
CALD mothersUtilisation and satisfaction of the Breastfeeding Helpline amongst mothers from a CALD background City of Hume Maternal and Child Health Service, Broadmeadows
Aboriginal and Torres Strait Islander mothersUtilisation and satisfaction of the Breastfeeding Helpline amongst mothers from an Aboriginal and Torres Strait Islander backgroundVictorian Aboriginal Health Services, Thornbury
Mothers with a disabilityUtilisation and satisfaction of the Breastfeeding Helpline amongst mothers with disabilitiesYooralla. Telephone discussions held with members of the Parents with Disability Support Network.
Challenges associated with coordinating the focus groups included the following.
  • VAHS breastfeeding support group — the day prior to the scheduled focus group, the facilitator informed the evaluation team that all proposed attendees had indicated they would not be attending. As an alternative, consultation with the group coordinator occurred to explore her views of the group's awareness of breastfeeding support; and
  • Infrequency of meetings of the Parents with Disability Support Network — the schedule of meetings of this group were outside of the timelines for this project. As an alternative, phone interviews were conducted with participants who had indicated a willingness to participate.