Review of the effectiveness and validity of operations of the MAIF Agreement:Research Paper

5 Review of effectiveness, efficiency, transparency, cost-effectiveness and appropriateness

Page last updated: 18 June 2012

Nous conducted a range of stakeholder engagement activities to address the key review questions:

  • How effective is the MAIF Agreement in achieving its stated aim?
  • How effective is the APMAIF in monitoring industry compliance with the MAIF Agreement?
  • How efficient, transparent, cost-effective and appropriate are APMAIF processes and governance arrangements?
This section discusses findings related to the effectiveness, efficiency, transparency, cost-effectiveness and appropriateness of the MAIF Agreement, complaints handling process, and APMAIF operations and governance arrangements.

This section is structured by the key review questions relevant to each of the review components. Recommendations are presented at the start of each section followed by supporting evidence sourced from stakeholder interviews, surveys (targeted and general) and / or complaints data.