Non-government organisations are a key component of the mental health care system, being publicly funded to provide a variety of mental health programs and support services to people with mental illness.
Non-government organisationsThree in ten (29.8%) people with psychotic illness received mental health services through non-government organisations in the past year.
Almost one quarter (22.4%) of people had attended a group rehabilitation program run by a non-government organisation and 90.0% found these programs somewhat or very helpful.
Non-government organisations also provide one-on-one support (figure 14).
- Two thirds (68.6%) of people received counselling or emotional support.
- Information on recovery planning was provided to 41.4% of people.
- Many were helped to access other community services (45.4%) or link with other mental health services (36.6%).
Three quarters (74.3%) were older, aged 35-64 years (figure 15). At interview, they were found to be less likely than public specialised mental health service users to report inpatient (32.7% versus 45.6%) or involuntary admissions (7.8% versus 22.7%), or have attended an emergency department (31.7% versus 43.0%) or outpatient clinic (65.9% versus 92.8%) in the past year.
Case managersMore than two thirds (69.2%) of people with psychotic illness had a case manager in the past year, with 61.6% provided by public services and 20.2% through non-government organisations.
Around two thirds of people were very satisfied with their case manager (table 3).
Three quarters were satisfied with the frequency of contact (76.5% for public service and 77.8% for non-government provided case mangers).
Personal helpers and mentors servicesPersonal helpers supported 12.3% of people, assisting 64.0% to manage daily activities and almost half (49.3%) of their clients with referrals to services, and by accompanying them to appointments and by acting as an advocate (both 45.3%).
Figure 14: Use of non-government organisation one-on-one support programs in past year
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Text version of figure 14Use of non-government organisation one-on-one support programs in past year:
- Counselling or emotional support - 68.6%
- Help to access other community services - 45.4%
- Information about mental illness - 43.8%
- Information on recovery planning - 41.4%
- Support to link with mental health services - 36.6%
- Home help - 32.2%
- Free or cheap meals - 32%
- Help to access education - 26.5%
- Accommodation or help to find accommodation - 24.6%
- Vocational training/ employment skills/ experience - 23%
- Help to find or keep a job or volunteer work - 22.4%
- Financial assistance/ material aid or help to access financial assistance/ material aid - 19.3%
Figure 15: One-month treated prevalence for people solely in contact with non-government organisations
Text version of figure 15
|18 - 24 years||475||7.7|
|25 - 34 years||1,125||18.1|
|35 - 44 years||1,730||27.9|
|45 - 54 years||1,890||30.5|
|55 - 64 years||984||15.9|
Table 3: Case manager contact and satisfaction by sector
|Contact/ satisfaction||Proportion of people (%) - public services||Proportion of people (%) - non-government services|
|Contact as often as preferred||76.5||77.8|
|Frequency of contact - once every 1-4 weeks||54.4||30.4|
|Frequency of contact - once a week or more||28.1||64.0|
|Very satisfied with case manager||62.2||69.6|
|Somewhat satisfied with case manager||22.8||19.8|