National practice standards for the mental health workforce 2013

Standard 10: Quality improvement

Page last updated: November 2013

In collaboration with people with lived experience, families and team members, mental health practitioners take active steps to improve services and mental health practices using quality-improvement frameworks.

The mental health practitioner:

Service improvement

  1. Participates in quality improvement processes
  2. Facilitates service access to support improved health outcomes for priority groups (for example, Aboriginal people, children at risk and groups disadvantaged by geographical location, socioeconomic circumstances, disability or other limiting factors)
  3. Seeks resources and equipment to improve service delivery
  4. Supports and contributes to organisational systems and a culture that respects the rights of people, family and carers
  5. Uses tools and outcome measures to support, record and monitor improvement in practice and takes steps to address problems in practice
  6. Supports working in partnership with people and carers at a service planning and evaluation level to enhance outcomes and ensure greater participation at all levels
  7. Contributes to a positive, accountable and solution-focused culture that encourages acknowledging and engaging with colleagues facing ethical dilemmas, with a quality-improvement focus that includes learning from mistakes

Research and evaluation

  1. Demonstrates familiarity with current research and evaluation in mental health
  2. Applies and integrates current evidence and knowledge to practice, focusing on improvements in outcomes
  3. Critically analyses and interprets data and research appropriate to level of experience
  4. Shares information, contributing to the workforce knowledge base and actively participates in knowledge dissemination activities