National review of tele counselling and web counselling services
This report represents the findings of an independent national review of tele and web counselling services. It also identifies future policy and practice directions aimed at enhancing the tele and web counselling sectors.
Table of contents
- 1. Introduction: aims of the review
- 2. Methodology
3. Scoping of tele and web counselling services in Australia- 4. Patterns in service use
- 5. User satisfaction surveys
- 6. Survey of practicing tele and web counsellors
- 7. The economics of tele and web counselling
- 8. Community and stakeholder perceptions of tele counselling services
- 9. Community and stakeholder perceptions of web counselling services
- 10. Quality control issues
- 11. Issues and challenges for tele and web counselling sectors
- 12. Key research findings and conclusions
- Appendix A: Review reference committee
- Appendix B: Scoping instruments
- Appendix C: User satisfaction questionnaires
- Appendix D: Counsellor questionnaire
- Appendix E: Focus group discussion guide
- Appendix F: Stakeholders consulted in the review
- Appendix G: Stakeholder discussion guides
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The Department of Health and Ageing
Quality and Effectiveness Section
Mental Health and Special Programs Branch
Ground Floor, Alexander Building Annexe
Furzer Street
Woden ACT 2606
Urbis Keys Young