A number of functional issues were raised by stakeholders during consultation sessions. The major issue was in relation to the need for more flexibility in the way searches are undertaken and the information that is returned to the user to make this more user friendly and more closely aligned with existing business processes. A general issue noted was the time lag between Healthcare Identifiers functionality being built and details of functional enhancements provided to jurisdictions, healthcare providers and clinical system vendors to enable any required changes to be made to downstream systems and business processes.
Recommendation 24 – System enhancement
It is recommended that a mechanism for ongoing business process review be implemented now the system is moving to active use to inform ongoing system development and enhancement to ensure that business processes are practical as usage increases.