The eHealth Readiness of Australia's Allied Health Sector - Final Report

Appendix 4: eHealth readiness survey questionnaire

Page last updated: 30 May 2011

Welcome to the National Technology in Healthcare Survey of Allied Health Practitioners

  • This survey has been commissioned by the Federal Department of Health and Ageing, and is endorsed by Allied Health Professions Australia
  • It is designed to measure the use of technology by allied health practitioners in the provision of healthcare in Australia
  • This survey has been approved by the Australian Government Statistical Clearing House. The approval number is 02171-01. You may phone the Statistical Clearing House on (02) 6252 5285 to verify the approval number
  • The survey is an on-line, self-completion survey which should take approximately 15 minutes to complete
  • To minimise the time required for completion, this survey’s content is focused on specific priorities. The findings will be supplemented by further separate research activities.
  • The survey is hosted by Action Market Research, an independent market research company
  • Your participation in the survey is greatly appreciated, and will help to provide representative results for your particular allied health Profession
  • All of your responses will be kept strictly anonymous, confidential and only reported in an aggregate for your profession
  • Please complete the survey as soon as practicable, but before April 21st, 2011
  • Please follow all instructions on-screen during the survey

First, some initial questions about you and your main practice

S1. Your main specialty or category of allied health profession

(click on one)
  • Aboriginal Health Worker
  • Audiologist
  • Chiropractor
  • Dentist
  • Dietitian
  • Exercise physiologist
  • Occupational therapist
  • Optometrist
  • Osteopath
  • Physiotherapist
  • Podiatrist
  • Psychologist
  • Radiographer / Ultra-sonologist
  • Social worker
  • Speech pathologist
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S2. What is the postcode where your main practice is located?

(type in)

If you do not know the postcode, click here.

(If Postcode is types in, skip to I1. if Postcode is not typed in, go to questions below.) (this is an auto-cue not seen by respondent)

Click on your State / Territory below:
  • NSW
  • VIC
  • QLD
  • WA
  • SA
  • TAS
  • NT
  • ACT

Type in the city or town where your main practice is located

I1. At how many different practice locations do you normally see patients?

  • One location
  • Two locations
  • Three locations
  • Four or more locations

I2. Approximately what percentage of your income is derived from each of the following sources? (total should equal 100%)

  1. A salaried position in the public sector %
  2. A salaried position in the private sector %
  3. Fee-for-service income in the private sector %

I3. If I2(a) < OR = 50%, otherwise skip to I4] [this is an auto-cue not seen by the respondent

Please answer all remaining questions in relation to the main practice location used for your private sector work.

What is the primary setting of your main practice in the private sector?

(choose one)
  • Private hospital
  • Private rooms or clinic, not attached to a hospital
  • Laboratory or radiology facility
  • Community health centre
  • Patient home or premises
  • Other

If “Other”, please describe the primary setting in your own words:

I4. (if i3(a) > 50%) (otherwise skip to i5) (this is an auto-cue not seen by the respondent)

Please answer all remaining questions in relation to your main practice location.

What is the primary setting of your main practice?

(choose one)
  • Private hospital
  • Private rooms or clinic, not attached to a hospital
  • Laboratory or radiology facility
  • Community health centre
  • Patient home or premises
  • Other

If “Other”, please describe the primary setting in your own words:
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I5. (ask all – auto-cue) how many days per week in an average week do you see patients at your main practice location?

(choose the answer that best fits)

  • 1 day per week
  • 2 days per week
  • 3 days per week
  • 4 days per week
  • 5 or more days per week

I6. How many patients do you see in an average day, at your main practice location?

(choose the answer that best fits)
  • 5 or fewer patients per day on average
  • 6-15 patients per day on average
  • 16-25 patients per day on average
  • More than 25 patients per day on average

I7. How frequently do you practice in a rural or remote area in Australia?

  • Daily
  • Weekly or fortnightly
  • Monthly
  • Less than once a month
  • Never

I8. (If I7 = 2 or 3 OR 4) (otherwise skip to I10)

When you practice in a rural or remote area, do you typically have computer access in the practice setting?
  • Yes
  • No

I9. (If I7 = 2 OR 3 OR 4) (otherwise skip to I10)

When you practice in a rural or remote area, do you typically have internet access in the practice setting?
  • Yes
  • No

I10. (If S1 does not equal “Aboriginal and Torres Strait Island Health Worker”) What proportion of your patients are aged 65 or over?
  • 0-25%
  • 26-50%
  • 51-75%
  • 76-100%

Now, some questions about your use of technology in your main practice.

Q1. Which of the following do you have access to in your main practice, that is, accessible to you in your own room or office, not just in a secretary’s office or receptionist area?

(click “Yes” or “No” for each item below)
  1. A desktop computer
  2. A laptop or notebook or tablet
  3. A dictation device
  4. Videoconference facilities
  5. Internet access
  6. A mobile phone

Q2. (If Q1(a) = 1 or Q1 (b)=1) (otherwise skip to q3) (this is an auto-cue not seen by the respondent)

Is the primary computer in your own room or office less than 3 years old?
  • Yes
  • No
  • Don’t know
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Q3. (If Q1(c) = 1) (otherwise skip to q4] [this is an auto-cue not seen by the respondent)

Is your dictation device a digital or analogue recorder?
  • Digital
  • Analogue
  • Don’t know

Q4. (If Q1(e) = 1) (otherwise skip to Q5) (this is an auto-cue not seen by the respondent)

Is your internet access broadband?
  • Broadband
  • Not broadband
  • Don’t know

Q5. (If Q1(f) = 1) (otherwise skip to Q6) (this is an auto-cue not seen by the respondent)

Is your mobile phone a Smartphone, which means you can use it for web browsing?
  • Yes
  • No

Q6. (ask all) (auto-cue) Are patient histories and records at your main practice location stored entirely as paper files, or entirely on computers, or as a combination of paper-based and computerised files?

  • Entirely as paper files
  • Entirely on computers
  • A combination of paper-based and computerised files

Q7. [If Q6 = 2 or 3) (otherwise skip to Q9) (this is an auto-cue not seen by the respondent) In your main practice, do you currently use an electronic health record? In other words, do you maintain information about your patients’ health status and health care in a computer-readable format?

  • Yes
  • No

Q8. (If Q7 = 1) (otherwise skip to Q9) (this is an auto-cue not seen by the respondent) What is the name of your electronic health record system that you currently use?

  • Allscripts Ambulatory EHR
  • BOSSnet DMR (Core Medical Solutions)
  • CareView
  • Cerner Acute Care EMR
  • Cerner Ambulatory EMR/EHR
  • CHI-Datum (Charmhealth)
  • GE Healthcare CentricityŽ Clinical Information Systems
  • InterSystems TrakCare
  • iSoft Clinical Management
  • Medical Director (Health Communication Network)
  • Meditech Enterprise Medical Record
  • Mitrais MMS Suite
  • Oacis EMR (Telus Health Solutions)
  • OceanEHR (Ocean Informatics)
  • OrionHealth EHR
  • QualSoft her Software
  • TotalCare Clinicals
  • Other
  • Don’t know
  • (if other) (auto-cue) Type in the name of the system you use:
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Q9. (If Q1(a) = 1 OR Q1(b) = 1) (otherwise skip to Q10] [this is an auto-cue not seen by the respondent) Does your main practice use any of the following security techniques?

(click “Yes” or “No” for each item below)
  1. Password protected access to computers
  2. Password protection or encryption of sent or received files
  3. A practice IT security policy, which might include requirements for changing passwords, the use of firewalls, anti-virus software, and system updates
  4. A disaster recovery plan, which might include regular back-ups of data and offsite storage for data back-ups

Q11. For each of the following statements about the use of computers and technology in healthcare, please indicate if you strongly agree, somewhat agree, somewhat disagree, or strongly disagree.....

[click your level of agreement or disagreement with each statement]
  1. It is important that I use the most up-to-date computer systems in my practice
  2. In my sector, it is expected that I use computers as part of my daily work
  3. Most practitioners in my professional network use computers regularly within their practice
  4. Using computers helps reduce the risk of error in my sector
  5. I would like computerised access to a shared patient summary that includes basic health records
  6. I like to be an early adopter of new computer systems and software for my practice

Q12. For each of the following activities in your main practice, please indicate if you use a computerised system, or do not use but would like to have a computerised system, or do not use a computerised system and do not think you need one.

(click on an answer for each statement)
(Use a computerised system) (Don’t use but would like) (Don’t use and don’t need)
  1. For transferring prescriptions to the pharmacy
  2. To provide interactive decision-making support for prescription ordering or medication management
  3. For ordering pathology tests
  4. For viewing pathology results
  5. To provide interactive decision-making support for ordering diagnostic tests
  6. For ordering diagnostic imaging
  7. For viewing diagnostic imaging results
  8. For completing event summaries such as a hospital discharge summary or specialist report
  9. For sharing health records with my patients
  10. For sharing health records with other practitioners
  11. For patient booking and scheduling
  12. For billing and patient rebates
  13. To view and/ or record patient information during consultations
  14. To show patients health-related information during a consultation
  15. To enter patient notes after a consultation
  16. To communicate with patients before or after consultations about health-related issues
  17. To access online clinical reference tools
  18. To complete continuing education and training courses

Q13. This is a question about “telehealth” which is the use of broadband-enabled information and communication technology to deliver health services, expertise and information remotely. It includes both clinical elements of the health care system such as remote consultations with patients, and non-clinical elements such as remote training.

Are you already using any Telehealth services?
  • Yes
  • No

Q14. (If Q13 = 1) (otherwise skip to q15) (this is an auto-cue not seen by the respondent) Please indicate whether you use each of the following Telehealth services:

(click “yes” or “no” for each service)
  1. Monitoring patients remotely
  2. Holding consultations with patients
  3. Holding consultations with other healthcare practitioners
  4. Training
  5. Supervising

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Q15. (If Q13 = 2) (otherwise skip to Q17) (this is an auto-cue not seen by the respondent) Within the next 3 years, what is the likelihood that you will start using any telehealth services? Will you....

  • Definitely start using telehealth services
  • Probably start using telehealth services
  • Probably not start using telehealth services
  • Definitely not start using telehealth services

Q16. (If Q15 = 1 or 2) (otherwise skip to Q17) (this is an auto-cue not seen by the respondent) in the next 3 years, would you be very interested, somewhat interested, or not interested in using telehealth services for each of the following applications?

(click on an answer for each application)
(Very interested) (Somewhat interested) (Not interested)
  1. Monitoring patients remotely
  2. Holding consultations with patients
  3. Holding consultations with other healthcare practitioners
  4. Training
  5. Supervising

Q17. This question is about eHealth, which we broadly define as the combined use of electronic communication and technology in healthcare. Some examples of eHealth solutions include sharable electronic medical records, e-discharge summaries, e-prescribing, e-pathology and e-referrals.

Please indicate if you strongly agree, somewhat agree, somewhat disagree, or strongly disagree that eHealth will deliver the following benefits:

(click on an answer for each statement)

(Strongly agree) (Somewhat agree) (Somewhat disagree) (Strongly disagree) (Don’t know)
  1. Improve my practice’s efficiency
  2. Improve my ability to collaborate with other care providers
  3. Increase patient safety at my practice
  4. Increase my patients’ engagement in managing their health
  5. Improve continuity of care for my patients
  6. Increase my patients’ satisfaction level
  7. Increase the number of referrals to my practice
  8. Broaden the scope of services offered by my practice
  9. Reduce my exposure to legal risk
  10. Improve relationships with my patients
  11. Improve my care delivery process
  12. Increase access to care in my specialty
  13. Improve the quality of care in my specialty

Q18. Which of the following factors might influence or encourage you to adopt eHealth solutions more rapidly or more extensively? Please indicate if you strongly agree, somewhat agree, somewhat disagree, or strongly disagree that each factor will have an influence on your eHealth usage? (click on an answer for each statement)

(Strongly agree) (Somewhat agree) (Somewhat disagree) (Strongly disagree)
  1. If other practitioners in your network requested that you adopt eHealth solutions
  2. If you faced demand from your patients
  3. If you were asked to use the solutions by your support staff
  4. If you were advised to use eHealth solutions by professional bodies
  5. If you were offered financial incentives to adopt eHealth solutions
  6. If you gained respect and recognition from the medical community for being an early adopter of eHealth solutions

Q19. Which of the following factors might act or did act as barriers to you adopting and using eHealth technology in your main practice? Please indicate if you strongly agree, somewhat agree, somewhat disagree, or strongly disagree that each is a barrier:

(click on an answer for each statement)
(Strongly agree) (Somewhat agree) (Somewhat disagree) (Strongly disagree)
  1. Your practice can’t afford the initial and continued technology investment
  2. You are concerned about a drop in productivity during the transition
  3. It takes too long to access and use the technologies
  4. You can’t find a solution that meets your needs
  5. Your practice needs to maintain compatibility with your existing IT systems
  6. Your practice needs to connect your IT systems with those used externally
  7. You are concerned about system malfunctions or downtime
  8. You are concerned about breaches of patient privacy
  9. You don’t think that practitioner performance data should be made public
  10. It is too difficult to select and implement a new system
  11. You don’t have access to adequate IT support
  12. Others in your practice are resistant
  13. There aren’t enough people using these systems for them to provide a real benefit to you
  14. You prefer to wait until technology-based systems are proven and well-established before adopting them

Q20. What single factor would most persuade you to increase your adoption of eHealth solutions? (type your answer in your own words)


Q21. Are you a member of any Australian health-related professional body or association?

  • Yes
  • No

Q22. (If Q21 = 1) (otherwise skip to Q23) (this is an auto-cue not seen by the respondent] Which Australian body or association are you most closely aligned with?

(type in the name of the body or association)

Q23. In which year were you born? (Optional question)


Q24. (Allied Health Practitioners] [this is an auto-cue not seen by the respondent) In approximately what year did you first start practicing?


Q25. Outside of work, how many hours do you spend on the internet each week for personal reasons? Do not include time you spend on e-mail or instant messaging or work-related internet activities

(choose one)
  • None
  • Less than 3 hours per week
  • 3 to 10 hours per week
  • More than 10 hours per week

Q26. And finally, is English your first language?

  • Yes
  • No

That’s the end of the survey. thank you for your input.

Please click the “submit” panel for your responses to be saved and included in the survey.
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