Evaluation of the Bringing them home and Indigenous mental health programs
8.1.1 High staff turnover
High staff turnover was identified as a key problem for the Link-Up and BTH services, resulting in a loss of efficiency as resources are expended in recruiting and training new workers. Most frequently this turnover was attributed to staff 'burnout' as a result of the stressful and emotionally demanding nature of the work.
A symptom of high staff turnover is vacancy rates. According to the BTH Questionnaire data, a number of BTH services have reported difficulties in the recruitment of counsellors since 2002-2003, with vacancies in services ranging from 11% to 23%. Some of the Link-Up and BTH services visited for the evaluation, particularly Link-Up services, had one or more staff vacancies at the time of the visit.