Review of the Aged Care Complaints Investigation Scheme - October 2009
The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.
On Monday 12 April 2010, the Government released a report on the review of the Aged Care Complaints Investigation Scheme (CIS)
Table of contents
- Executive Summary
- Preface
- Recommendations
- Natural Justice
- Communication between the CIS, family members, providers and their staff
- Adequacy of training and access to expertise for investigators
- Risk assessment and escalation of complaints
- Adequacy of information collected
- Provisions to review decisions
- Relationship between the CIS, the Commissioner, the Agency and others
- CIS compared to similar investigation bodies
- Opportunities to improve the operations of the CIS
- Additional options for restructuring the CIS
Appendices
You may download the full version in PDF format:
PDF printable version of Review of the Aged Care Complaints Investigation Scheme (PDF 793 KB)
If you are unable to download the PDF file please send an email to: acc@health.gov.au for a copy to be sent to you.