Section 4: Reporting

Up to Support for people with special needs

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4.1 Reporting

The accountability and evaluation requirements are outlined in the Funding Agreement for each PICAC organisation. These include:

Six-monthly performance reporting;
Six-monthly expenditure reports;
Annual audited statements; and
Final performance report.

The reporting templates will form part of the PICAC project Funding Agreement. The acceptance of these reports by the State or Territory Office of the Australian Government Department of Health and Ageing will result in the release of funds for that reporting period.

4.2 Quality Control

As a national program, there will be considerable variation in the environment in which each PICAC Program operates. There will be differences in the way each coordinator approaches their work, and in the barriers to access and equity faced by their client group. There is however, a set of core principles that should guide the delivery of all activities under the PICAC Program.

PICAC projects should work in a cooperative manner with a range of disciplines to meet the needs of people from culturally and linguistically diverse communities who are in aged care or requiring access to aged care.

PICAC projects should be knowledgeable about and responsive to change and changing needs within different culturally and linguistically diverse communities and Government priorities.

PICAC projects should be supportive of best practice and innovative approaches to increase access to and utilisation of aged care services by people from culturally and linguistically diverse backgrounds.

Professional training by the PICAC in each State and Territory should be conducted by a qualified accredited trainer. These trainers require to have an accredited qualification, equivalent to Certificate IV train the trainer or higher.

PICAC projects should have in place a process to ‘measure’ (both qualitative and quantitative) of the impact of their activities on the consumer.
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4.3 Performance Reporting

Organisations in receipt of funding under the PICAC Program are required to produce six-monthly activity (output) reports. The reports are to cover the areas specified by the Service Activity Report Indicators (SARI) and will include the following indicators:

Service development;
Networking;
Training;
Resource development; and
Effective and efficient management.

Each Funding Agreement has a number of generic outcome performance measures and some funding agreements may incorporate a number of more specific outcome measures. Reports against these measures are also required for inclusion in a national data base. The timing of these reports will be detailed in the Funding Agreements. The Australian Government Department of Health and Ageing will provide feedback to the CPP and PICAC projects on the analysis of these outcome performance measures on a six-monthly basis.

Evaluation is an integral part of project development and implementation. The inclusion of outcome based performance measures in all Funding Agreements will allow the comparing of project outcomes against project objectives with a view to improving the overall program and its delivery.

Over time, there will be improved identification of need based on the collection of both qualitative and quantitative data from all projects funded under both the Community Partners Program (CPP) and PICAC Program.
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