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Interim Evaluation of the Northern Territory Aboriginal and Torres Strait Islander Community Aged Care Workforce Development Projects - Attachments

5. Post Training Service Provider Interview

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Table of contents

3. Data Tables

4. Case Studies

5. Questionaires

Text version of the Questionnaire, Post Training Service Provider Interview

Contact Details:

Service Name
Community Name
Shire
Location Information
Contact Name
Position/Role
Telephone/Fax
Email
Type of Interview
1: Case Study Onsite Interview
2: Mon-Case Study telehone Interview

Interviewer: acknowledge that services may already have been interviewed about the training by DoHA in December, and explain we are seeking more info about the aged care workforce and also an update on how the training went. The information gathered by GGJ will complement DoHA questionnaire.

Staff

Interviewer: People in multiple roles will be included only the category of their primary role. E.g. a direct care worker who also drives will be included in only one category.

1. Number of converted positions in community aged care (DoHA)
2. Number of staff filling the converted positions

Direct Care Workers (deliver care services such as domestic assistance and personal care)

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
3. Direct Care workers – not including CDEP
4. Direct Care workers – who are currently on CDEP – if none explore if the service still has access to CDEP in their region (code 55 for Yes and 66 for No)
5. Direct Care workers – who previously worked in CDEP in a position that was converted

Cooks

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
6. Cooks – not including CDEP
7. Cooks – who are currently on CDEP
8. Cooks –who previously worked in CDEP in a position that was converted

Drivers

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
9. Drivers – not including CDEP
10. Drivers – who are currently on CDEP
11. Drivers – who previously worked in CDEP in a position that was converted

Administrative Staff

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
12. Administrative staff – not including CDEP
13. Administrative staff – who are currently on CDEP
14. Administrative staff – who previously worked in CDEP in a position that was converted

Other Staff

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
15. Coordinator
16. Other staff (specify)
17. Interviewer Notes:

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Information

18. Have you received sufficient information about the training project? Eg: Who is conducting the training Content of the training Who is eligible Outcomes for participants	1: Yes Go to Q20 2: Partly Go to Q19 3: No Go to Q19 98: Don’t Know Go to Q20
19. If not, what information do you require?	Comments:
20. Who have you received information from?	1: RTO 2: DoHA 3: NT Department of Health and Families 4: Have not received any information Go to Q22 98: Don’t know Go to Q22
21. How would you rate the information you have received?	1: Excellent 2: Good 3: Fair: 4: Poor 98 Don’t know 99: N/a
22. What would be the most effective ways to inform people?	Comments: 1: Newsletters 2: Email 3: Letters 4: Visits 5: Phone 6: FAX 98: Don’t know

Training:

23. Of your Aboriginal and Torres Strait Islander staff, how many did not attend aged care training? How many paid staff did not attend? How many CDEP staff did not attend?
24. What reasons did staff give for not attending training?	If no staff attended training go to Q38
25. How did the RTO work out what training was needed?
26. What training was provided? Training _____ Rating ______ Training _____ Rating ______ Training _____ Rating ______	Interviewer: Note up to 3 areas of training and assess if they had an impact on the participant’s work. E.g. Food preparation: do people actually do food preparation differently than before and how? Personal care: do workers actually do anything different in personal care? First aid: Have workers put their first aid into practice? Do they expect to? TRAINING: 1: Food preparation 2: Domestic assistance 3: Personal care 4: First aid 5: OH&S 6: Dementia 9: Other (describe): 98: Don’t know 99: N/A RATING 1: No impact on work 2: Minor impact 3: Major impact 98: Don’t know 99: Training not applicable to be rated
27. Do you think the training met the needs of your service and your staff (your identified training needs)?	1: Yes 2: Partly 3: No 98: Don’t know If no, in what way not met:
28. Please rate the training in terms of:
1. Location (ie on-site) ____ 2. Timing of training (Convenience of times) ____ 3. Delivery mode (on-the-job or classroom) ____ 4. Length of courses (time to achieve certificates) ____ 5. Frequency of training (how often did training occur) ____ 6. Duration of classes (length of time in classes ____	1: Fully met our needs 2: Partly met our needs 3: Did not meet our needs 98: Don’t know
29. Have any workers achieved qualifications from the training?	1: Yes 2: No -> Go to Q31 98: Don’t know -> Go to Q31
30. How many workers have achieved:	1: Attainment certificate No: _____ 2: Cert III Aged Care or HACC No: _____ 3: Other (Specify) ___________________ No: _____
31. How satisfied overall have you been with the training provided?	1: Satisfied 2: Partly satisfied 3: Not satisfied 98 Don’t know
32. Were you aware that training through these projects was available to the whole community?	1: Yes 2: No 98: Don’t know What do you think about this approach?
33. Do you think the Training Project has resulted in an improvement in the quality of care for clients?	1: Yes 2: Partly 3: No 98: Don’t know If Yes, how. If No, why not?
34. What effects has the training had on your aged care workforce
35. Were there any problems with the training?	1: Yes 2: No 3: Partly 98: Don’t know If yes, explore what they were.
36. Do you have any suggestions for improving the training to make it more effective and of value to workers, the service and clients (e.g. content, organisation, presentation)?	1: Yes 2: No 98: Don’t know Comments:
37. Interviewer Notes:

Other Training

38. What other training is currently being provided to aged care workers in your service?	(Describe)
39. Who is the target group of the other training?	1: Aged Care Workforce 2: CACP only workforce 9: Other: Specify: 98: Don’t know 99: Not applicable
40. What does the other training cover?	1: Same as the Aged Care Training 2: Higher level of Aged Care Training 3: Numeracy and literacy 4: Professional Practice 9: Other: Specify______ 98: Don’t know 99: Not applicable
41. Is the other training more or less effective?	1: More 2: Less 3: Same 4: Very different – can’t compare 98: Don’t know Why do you say this?
42. What previous training has been provided to aged care workers over the last 5 years?	(Describe)
43. Who was the target group of the previous training?	1: Aged Care Workforce 2: CACP only workforce 9: Other: Specify_______________________ 98: Don’t know 99: Not applicable
44. What did the previous training cover?	1: Same as the Aged Care Training 2: Higher level of Aged Care Training 3: Numeracy and literacy 4: Professional Practice 9: Other: Specify 98: Don’t know 99: Not applicable
If the previous training was the same as the Aged Care Training: 45. Was the previous training more or less effective?	1: More 2: Less 3: Same 98: Don’t know Why do you say this?

Key Workforce Issues

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46. Are there any things which make it hard for you to attract and keep skilled staff to deliver services? (Don’t prompt – identify top 2 issues)

Staff Turnover - Staff in CDEP Converted Positions

47. Have any staff in CDEP converted positions left the service since January 2009?
Number of staff who left __________ Explore for each staff person who left. If no staff in CDEP converted positions have left go to Q48:
	Person 1	Person 2	Person 3	Person 4	Person 5
47.1 How many months were they in the position before leaving? 1: 1-3 months 2: 4-6 months 3: 7 months to 1 year 4: 1 – 2 years 5: Longer than 2 years 98: Don’t know 99: N/A
47.2 Why did they leave? 1: Transport/distance issues 2: Wanted to work in another area 3: Family/personal issues 9: Other: (describe) 98: Don’t know
47.3 Where did they go? 1: Another job in community 2: Another job outside community 3: still in community but not working 9: Other (describe) 98: Don’t know
47.4 Any other issues related to the person leaving? (Describe)

CDEP Conversions

48. Has there been any impact on your service or aged care service delivery from the CDEP conversions? E.g.:	1: Yes 2: No Go to Q50 98: Don’t know Comments:
Keeping staff Supporting staff Service management Staff management Service improved or declined	1: Yes 2: No Go to Q50 98: Don’t know Comments:
49. Has there been any difference in impact on aged care service delivery from the CDEP conversions for HACC, CACP and Flexible Care? Interviewer: Ask as appropriate	1: No difference between HACC/CACP/ FF 2: Difference between HACC/CACP/ FF 98: Don’t know How different?
50. Do you think there has been any impact on the aged care workforce as a whole from the CDEP conversions? Prompt: Any positive or negative effects	1: Yes 2: No 98: Don’t know Comments:
51. Do you have any issues or comments about the CDEP conversion process in aged care?	Comments:
52. Do you have any suggestions for how the conversion process could have been improved?	Comments:
53. Interviewer Notes:

HACC Manual

54. Have you received a copy of the ‘What the HACC’ Manual?	1: Yes 2: No Finish interview 98: Don’t know Finish interview
55. If yes, does it contain information that is useful and relevant to you as a coordinator?	1: Yes 2: No 98: Don’t know 99: N/a Why not useful to coordinator?
56. Is the information in the manual useful to your care workers?	1: Yes 2: No 98: Don’t know 99: N/a Why not useful to care workers?
57. Can you identify any strengths of the Manual?	1: Yes 2: No 98: Don’t know 99: N/a Strengths:
58. Can you identify any weaknesses of the Manual?	1: Yes 2: No 98: Don’t know 99: N/a Weaknesses:
59. Do you have any suggestions for improvement?	1: Yes 2: No 98: Don’t know 99: N/a Improvements:

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