Interim Evaluation of the Northern Territory Aboriginal and Torres Strait Islander Community Aged Care Workforce Development Projects - Attachments

1. Case Study Pre-Training Service Provider Telephone Interview

Table of contents

Text version of the Questionnaire, Case Study Pre-Training Service Provider Telephone Interview.

Contact Details:

Service Name
Community Name
Shire
Location Information
Contact Name
Position/Role
Telephone/Fax
Email

1. Number of converted positions in community (from DOHA)
2. Number of staff filling the converted positions

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
3. Direct Care workers – not including CDEP
4. Direct Care workers – who are currently on CDEP – if none explore if the service still has access to CDEP in their region
5. Direct Care workers – who previously worked in CDEP in a position that was converted

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
6. Cooks – not including CDEP
7. Cooks – who are currently on CDEP
8. Cooks –who previously worked in CDEP in a position that was converted

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
9. Drivers – not including CDEP
10. Drivers – who are currently on CDEP
11. Drivers – who previously worked in CDEP in a position that was converted

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
12. Administrative staff – not including CDEP
13. Administrative staff – who are currently on CDEP
14. Administrative staff – who previously worked in CDEP in a position that was converted

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who will attend training	Number of Aboriginal staff
15. Coordinator
16. Other staff (specify)
17. Interviewer Notes:

18. Have you received sufficient information about the training project? Who is conducting the training Content of the training Who is eligible Outcomes for participants	1: Yes Go to Q20 2: Partly 3: No 98: Don’t Know 99: N/A
19. What information do you require?	Comments:
20. Who have you received information from?	1: RTO 2: DoHA 3: NT Department of Health and Families 4: Have not received any information Go to Q22 98: Don’t know 99: N/A
21. How would you rate the information you have received?	1: Excellent 2: Good 3: Fair: 4: Poor 98 Don’t know 99: N/a
22. What would be the most effective ways to inform people?	Comments: 1: Newsletters 2: Email 3: Letters 4: Visits 5: Regular phone calls 98: Don’t know 99: N/A

23. What do you see as the key training needs of care staff in your service? (Explore if the same for all staff or different as described below):	Describe:
Longer term staff (worked for more than one year in community care) Recent staff (worked for less than one year in community care) Brand new staff (less than two months in community care)	Describe:
24. How did the RTO work out what training was needed?	Describe:
25. If training was available for coordinators what would you see as your training needs? Interviewer: Do not develop an expectation.	Describe:
26. What do you think can be done to increase the success of the training for community care workers?	Describe:
27. Interviewer: Compare care worker’s training needs to training needs identified by RTO’s – are they the same?	1: Same 2: Different 3: RTO has not identified training needs to date
28. Interviewer Notes:

29. What other training is currently being provided to aged care workers?	1: None -> Go to Q31 2: Other (Describe): 98: Don’t know -> Go to Q31
30. Is the [other] training: Targeting the same people as the aged care training ____ Duplicating the aged care training with benefits to participants ____ Duplicating the aged care training with no benefits ____	1: Yes 2: Partly 3: No 98: Don’t know Comments:
31. What previous training has been provided to aged care workers over the last 5 years?	1: None -> Go to Q33 2: Other (describe): 98: Don’t know -> Go to Q33
32. Has the [previous] training: Targeted the same people as the current aged care training ____ Duplicated the current aged care training with benefits to participants ____ Duplicated the current aged care training with no benefits ____	1: Yes 2: Partly 3: No 98: Don’t know

33. Are there any things which make it hard for you to attract and keep skilled staff to deliver services? (Don’t prompt – identify top 3 issues)	Describe:

34. Have any staff in CDEP converted positions left the service since January 2009?
Number of staff who left __________ Explore for each staff person who left. If no staff in CDEP converted positions have left go to Q35:
	Person 1	Person 2	Person 3	Person 4	Person 5
How many months were they in the position before leaving? Enter months: _____ 98: Don’t know
Why did they leave? 1: Transport/distance issues 2: Wanted to work in another area 3: Family/personal issues 9: Other 98: Don’t know 99: N/A
Where did they go? 1: Another job in community 2: Another job outside community 9: Other (describe) 98: Don’t know 99: N/A
Any other issues related to the person leaving?


35. Has there been any impact on your service or service delivery from the CDEP conversions? E.g.:	1: Yes 2: No 98: Don’t know Comments:
Staff retention Staff support issues Service management HR management issues? Service improved or declined	1: Yes 2: No 98: Don’t know Comments:
36. Has there been any difference in impact on aged care service delivery from the CDEP conversions for HACC, CACP and Flexible Care? Interviewer: Ask as appropriate	1: No difference between HACC/CACP/ FF 2: Difference between HACC/CACP/ FF 98: Don’t know 99: N/A How different?
37. Do you think there has been any impact on the aged care workforce as a whole from the CDEP conversions? Prompt: Any positive or negative effects	1: Yes 2: No 98: Don’t know 99: N/A Comments:
38. Do you have any issues or comments about the CDEP conversion process in aged care?	1: Yes 2: No 98: Don’t know 99: N/A Comments:
39. Do you have any suggestions for how the conversion process could have been improved?	1: Yes 2: No 98: Don’t know 99: N/A Comments:
40. Interviewer Notes: