Interim Evaluation of the Northern Territory Aboriginal and Torres Strait Islander Community Aged Care Workforce Development Projects - Attachments

Service Provider Results

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Table SP1: Type of interview

	Count	%
Case Study On-site Interview	8	21%
Non-Case Study telephone Interview	23	59%
No training undertaken	6	15%
Coordinator only training phone interview	2	5%
Total	39	100%

Table SP2: Staff numbers in sample of community aged care services

	Count
Number of staff in sample services including coordinators and CDEP staff	277
Number of staff in sample services excluding coordinators and CDEP staff	217
Number of coordinators	37
Number of CDEP workers	23
Total number of Indigenous staff in sample services	238
Number of Indigenous staff excluding coordinators and CDEP staff	201
Number of converted positions (from DoHA data)	218
Number of staff filling the converted positions	163

Table SP3: Staffing overview (Qs 3 to 17)

	Number currently in the service	Number currently in a position that was converted from CDEP	Number who attended training	Number of Aboriginal staff
Direct Care workers – not including CDEP	172 (100%)	139 (81%)	111 (65%)	164 (95%)
Direct Care workers – who are currently on CDEP	22 (100%)	-	7 (32%)	22 (100%)
Direct Care workers –who previously worked in CDEP in a position that was converted	98 (100%)	68 (69%)	55 (56%)	72 (73%)
Cooks – not including CDEP	32 (100%)	17 (53%)	24 (75%)	27 (84%)
Cooks – who are currently on CDEP	1 (100%)		0 (0%)	1 (100%)
Cooks –who previously worked in CDEP in a position that was converted	11 (100%)	6 (55%)	5 (45%)	6 (55%)
Drivers – not including CDEP	4 (100%)	4 (100%)	3 (75%)	4 (100%)
Drivers – who are currently on CDEP	0 (100%)	-	0 (100%)	0 (100%)
Drivers –who previously worked in CDEP in a position that was converted	3 (100%)	1 (33%)	1 (33%)	1 (33%)
Administrative staff – not including CDEP	2 (100%)	2 (100%)	1 (50%)	2 (100%)
Administrative staff – who are currently on CDEP	0 (100%)	-	0 (100%)	0 (100%)
Administrative staff – who previously worked in CDEP in a position that was converted	2 (100%)	2 (100%)	1 (50%)	2 (100%)
Coordinator	37 (100%)	1 (3%)	16 (43%)	14 (38%)
Other staff (specify)	7 (100%)	0 (0%)	3 (43%)	4 (57%)
Total staff	277	163	165	238
Total staff on CDEP	23	N/A	7	23
Total staff not including CDEP	254	163	158	215
Total coordinators	37	1	16	14
Total staff not including CDEP and coordinators	217	162	142	201
Total staff who previously worked in CDEP in a position that was converted	114	77	62	81

Table SP4: Have you received sufficient information about the aged care training project? (Q18)

	Count	%
Yes	22	56%
Partly	8	21%
No	9	23%
Total	39	100%

Table SP5: If not, what information do you require? (Q19)

	Count	%
What training we will be getting	7	41%
When training would be delivered	5	29%
Who could do the training	4	24%
How it would be delivered	1	6%
More general info prior to training	4	24%
All information way ahead of time so we can plan.	1	6%
New coordinator – have heard very little	2	12%
No answer	2	12%
Total	26

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 17 respondents who answered Yes in SP4.

Table SP6: Who have you received information from? (Q20)

	Count	%
RTO	34	87%
DoHA	4	10%
Have not received any information	4	10%
Total Responses	42

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on the number of respondents (39).

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Table SP7: How would you rate the information you have received? (Q21)

	Count	%
Excellent	5	14%
Good	11	31%
Fair	14	40%
Poor	5	14%
Total	35	100%

Note: This question was asked of 35 services that said they had received information in SP6.

Table SP8: What would be the most effective ways to inform people? (Q22)

	Count	%
Email	30	77%
Letters	5	13%
Visits	7	18%
Phone	18	46%
Fax	4	10%
Total Responses	64

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on the number of respondents (39).

Table SP9A: Participation in the community aged care training (Q23)

	Count	%
Total Indigenous staff who did attend training excluding coordinators and CDEP staff	128	64%
Total Indigenous staff who did not attend training excluding coordinators and CDEP staff	73	36%
Total Indigenous staff excluding coordinators and CDEP staff	201	100%
Total Indigenous coordinators who did attend training	7	50%
Total Indigenous coordinators who did not attend training	7	50%
Total Indigenous coordinators	14	100%
Total CDEP staff who did attend training	7	30%
Total CDEP staff who did not attend training	16	70%
Total CDEP staff	23	100%
Total Indigenous staff who did attend training	142	60%
Total Indigenous staff who did not attend	96	40%
Total Indigenous staff	238	100%
Total non Indigenous staff who did attend training	23	59%
Total non-Indigenous staff who did not attend training	16	41%
Total non-Indigenous staff	39	100%
Total coordinators	37	100%
Total Indigenous staff including coordinators and CDEP staff	238	86%
Total non-Indigenous staff including coordinators	39	14%
Total staff including coordinators and CDEP staff	277	100%
Total staff who did attend training including the coordinators and CDEP staff	165	60%93
Total staff who did not attend training including the coordinators and CDEP staff	112	40%
Total staff	277	100%

Note: The data is based on the 39 community aged care services in the sample. Six services did not participate in the community aged care training – there were 30 Indigenous workers and 6 Indigenous coordinators in these services.

Table SP9B: Training attendance

	Count of Services	%
Services where some Indigenous staff attended training	32	82%
Services where NO Indigenous staff attended training	7	18%
Total Number of Services	39	100%
Services where only non-Indigenous staff attended training	1	3%
Services where some Indigenous staff did not attend training; excluding services where no training was undertaken.	24	62%

Note: Indigenous staff includes Indigenous coordinators and CDEP workers

Table SP10: Why did staff not attending training? (Q24)

	Count of Services	%
Family/community commitments	3	13%
Sickness	2	8%
Not interested/did not turn up for training	5	21%
Training not relevant	2	8%
Staff were not employed at the time training commenced or occurred	7	29%
Other	3	13%
Don’t know	2	8%
Total Responses	22

Note: this is a multiple response question – the number of responses may exceed the number of respondents. % is based on 24 services where some Indigenous staff did not attend training.

Table SP11: How did the RTO work out what training was needed? (Q25)

	Count	%
Individual assessment of each worker	7	21%
Assessment of workers together as a group	15	45%
Asked the coordinator	12	36%
They already knew what they would do	2	6%
RTO sent out questionnaire	1	3%
Don’t know	5	15%
Total Responses	42

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 33 services where staff attended training.

Table SP12: What training was provided? (Q26)

	No impact on work		Minor impact		Major impact		Total
	Count	%	Count	%	Count	%	Count	%
Food preparation	2	10%	10	48%	9	43%	21	64%
Domestic assistance	1	14%	3	43%	3	43%	7	21%
Personal care	0	0%	4	36%	7	64%	11	33%
First aid	1	9%	5	45%	5	45%	11	33%
OH&S	1	9%	5	45%	5	45%	11	33%
Other	0	0%	3	100%	0	0%	3	9%
Dementia	1	100%	0	0%	0	0%	1	3%
Total Responses	6	18%	30	91%	29	88%	65

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 33 services where staff attended training.
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Table SP13: Do you think the training met the needs of your service and your staff? (Q27)

	Count	%
Yes	22	67%
Partly	5	15%
No	5	15%
Don’t know	1	3%
Total	33	100%

Table SP14: If no, in what way not met? (Q27)

	Count	%
Training is being dragged out over a really long time.	1	10%
We really wanted computer training and driver training before anything else	1	10%
No opportunity	1	10%
RPLing me through an entire Certificate IV in 9 days seemed very ambitious	1	10%
More direct aged care training, lifting showering etc	2	20%
The coordinator was the only one to do training	2	20%
Don’t know	2	20%
Total Responses	10

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 10 services that responded Partly or No to SP13.

Table SP15: Rate the training (Q28)

	Fully met our needs		Partly met our needs		Did not meet our needs		Don’t know		Total
	Count	%	Count	%	Count	%	Count	%	Count	%
Location of training	23	70%	5	15%	2	6%	3	9%	33	100%
Timing of training	22	67%	6	18%	3	9%	2	6%	33	100%
Delivery mode (class room / on the job)	20	61%	8	24%	3	9%	2	6%	33	100%
Length of course (time to complete cert)	23	70%	3	9%	2	6%	5	15%	33	100%
Frequency of training (how often did training occur)	22	67%	5	15%	2	6%	4	12%	33	100%
Duration of classes	22	67%	4	12%	2	6%	5	15%	33	100%

Table SP16: Have any workers achieved qualifications from the training? (Q29)

	Count	%
Yes	18	55%
No	3	9%
Don’t know	12	36%
Total	33	100%

Table SP17: How many workers who undertook training have achieved qualifications? (Q30)

	Count	%
Number of workers who have achieved their attainment certificate	57	78%
Number of workers who have achieved Cert III Aged Care or HACC	9	12%
Number of workers who have achieved other qualifications	7	10%
Total number of workers achieving qualifications	73	44%

Note: In the sample of 39 services a total of 165 staff undertook Community Aged Care Project Training including coordinators and CDEP workers.

Table SP18: How satisfied overall have you been with the training provided? (Q31)

	Count	%
Satisfied	22	67%
Partly Satisfied	8	24%
Not satisfied	2	6%
Don’t know	1	3%
Total	33	100%

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Table SP19: Were you aware that training through these projects was available to the whole community? (Q32)

	Count	%
Yes	18	46%
No	17	44%
No Answer	4	10%
Total	39	100%

Table SP20: What do you think about this approach? (Q32)

	Count	%
Good idea to encourage others in community	15	83%
Outsiders can make workers can feel self conscious, and clients uncomfortable.	4	22%
People attended training thinking that doing the training meant that they had a job.	1	6%
Aged Care not relevant to other people.	1	6%
Don’t know	1	6%
Total Responses	22

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 18 respondents who answered Yes in SP19.

Table SP21: Do you think the Training Project has resulted in an improvement in the quality of care for clients? (Q33)

	Count	%
Yes	19	58%
Partly	7	21%
No	4	12%
Don’t know	3	9%
Total	33	100%

Table SP22: If yes, how. If no, why not? (Q33)

	Count	%
More respect for elders now	1	3%
Workers just doing what they have always done which has always been good work	5	17%
Anything is better than what we had before	2	7%
More confident with clients	9	30%
Workers more able to apply first aid and clients more confident in workers ability	2	7%
Hygiene is better, food handling skills are better	2	7%
Slight improvement	1	3%
Care Plans in place, Meeting clients needs	1	3%
Don’t know	7	23%
Total Responses	30

Note: This question was asked of the 30 services who answered Yes, No or Partly in SP21. This is a multiple response question – service providers were able to select multiple responses; however every respondent selected only one response.

Table SP23: What effects has the training had on your aged care workforce? (Q34)

	Count	%
No effect	5	15%
A more skilled workforce	12	36%
A more stable workforce	1	3%
Outsiders from other orgs have more respect for the workers	1	3%
More confident – believe in themselves	10	30%
Slight effect	2	6%
Turned people off training	1	3%
Don’t know	1	3%
Total	33	100%

Note: This is a multiple response question – service providers were able to select multiple responses; however every respondent selected only one response.

Table SP24: Were there any problems with the training? (Q35)

	Count	%
Yes	9	27%
Partly	3	9%
No	19	58%
Don’t know	2	6%
Total	33	100%

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Table SP25: If yes, explore what they were. (Q35)

	Count	%
Workers reluctant at first but enjoyed it	1	8%
Could have done RPL for much of the training that was delivered	2	17%
General Admin training is needed badly and not offered	1	8%
Workers also need to be able to assess clients	1	8%
There was a block of training that was meant to be delivered, but they didn’t turn up. They didn’t even notify us.	1	8%
Had to go offsite to get the training	1	8%
Sometimes it’s hard to round the workers all up to attend training	1	8%
Other	4	33%
Don’t know	1	8%
Total Responses	13

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 12 respondents who answered Yes or Partly in SP24.

Table SP26: Do you have any suggestions for improving the training to make it more effective and of value to workers, the service and clients? (Q36)

	Count	%
Yes	16	41%
No	15	38%
Don’t know	2	5%
Total	33	100%

Table SP27: If yes, explore what they were. (Q36)

	Count	%
More consultation re: training needs	3	19%
Content more tailored to ATSI workers	2	13%
Greater consideration to literacy levels of workers	1	6%
More consideration for the experience of workers	3	19%
More planning prior to training/use of simple work books for workers to use prior to training period	1	6%
Set time once a week instead of a block of training in a week everyday	1	6%
A better match between trainer and workers	1	6%
More flexibility as to what can be delivered – multi-skilling	1	6%
Simple guidebooks covering key points	1	6%
Make people work for CIII so they value it.	6	6%
Other	2	13%
Don’t know	2	13%
Total Responses	24

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 16 respondents that answered Yes in SP26.

Table SP28: What other training is currently being provided to aged care workers in your service? (Q38)

	Count	%
None	27	69%
Directions Australia	2	5%
DEEWR in Nutrition	4	10%
Eagle Training in first aid	1	3%
Frontier Services	1	3%
Dementia	1	3%
Calvary	1	3%
Other	2	5%
Total Responses	39

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based 39 respondents.

Table SP29: Who is the target group of the other training? (Q39)

	Count	%
Aged Care Workforce	10	83%
CACP only workforce	1	8%
Cert III Business Admin	1	8%
Total	12	100%

Note: This question was asked of 12 services that identified other training in SP28.

Table SP30: What does the other training cover? (Q40)

	Count	%
Same as the Aged Care Training	5	42%
Numeracy and literacy	1	8%
Dementia	2	17%
Basic/general nutrition	2	17%
Management	1	8%
First Aid	1	8%
Other	1	8%
Total	13	100%

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 12 services that identified other training in SP28.
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Table SP31: Is the other training more or less effective? (Q41)

	Count	%
More	2	17%
Less	1	8%
Same	5	42%
Very different – can’t compare	2	17%
N/A	1	8%
Can’t compare - Training not complete	1	8%
Total	12	100%

Note: This question was asked of 12 services that identified other training in SP28.

Table SP32: What previous training has been provided to aged care workers over the last 5 years? (Q42)

	Count	%
None	4	10%
Batchelor - food related training	7	18%
CDU in basic cooking skills	1	3%
Alzheimer’s Australia	1	3%
Dovaston training	1	3%
Sunrise Health – nutrition	2	5%
Batchelor – aged care	2	5%
Directions Australia	1	3%
First aid	2	5%
Other	5	13%
Don’t know	15	38%
Total Responses	41

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 39 respondents.

Table SP33: Who was the target group of the previous training? (Q43)

	Count	%
Aged care workforce	19	95%
Don’t know	1	5%
Total	20	100%

Note: This question was asked of 20 services that identified previous training in SP32.

Table SP34: What did the previous training cover? (Q44)

	Count	%
Same as the Aged Care Training	10	50%
Higher level of Aged Care Training	1	5%
Food related training	4	20%
First Aid	2	10%
Dementia	1	5%
Other	2	10%
Total	20	100%

Note: This question was asked of 20 services that identified previous training in SP32.

Table SP35: Was the previous training more or less effective? (Q45)

	Count	%
More	9	45%
Same	5	25%
Don't know	2	10%
N/A	1	5%
No training currently undertaken	3	15%
Total	20	100%

Note: This question was asked of 20 services that identified previous training in SP32.

Table SP36: If More effective why? (Q45)

	Count	%
More comprehensive, more informed and very methodical	3	21%
Very well-planned out, month prior to training workers worked through simple workbooks.	1	7%
More interaction and practical delivery	2	14%
Far more comprehensive and timing was better, got a lot more done is a shorter period of time	1	7%
Community aged care training delivered over too short a time frame	1	7%
Don’t know	1	7%
Total	9	100%

Note: % is based on 14 respondents who said previous training was more effective than community aged care training in SP35.

Table SP37: Are there any things which make it hard for you to attract and keep skilled staff to deliver services? (Q46)

	Count	%
Lack of skilled workers	2	5%
Variable attendance by workers	13	33%
Low literacy of workers	6	15%
Lack of work hours to offer workers	3	8%
Low wages	6	15%
Lack of training for workers	1	3%
Lack of career pathway for workers	1	3%
No problems getting staff	12	31%
Humbug in community, jealousy/ ridicule	3	8%
Other	5	13%
Don’t know	2	5%
Total Responses	54

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 39 respondents.

Table SP38: Have any staff in converted positions left the service since January 2009. (Q47)

	Count	%
Services where staff in converted positions left	19	49%
Services where NO staff in converted positions left	20	51%
Total Responses	39	100%
Total Number of staff who left a service since January 2009	43

Table SP39: How long were staff in their last position? (Q47.1)

	Count	%
1-3 months	15	35%
4-6 months	8	19%
7 months to a year	9	21%
1-2 years	3	7%
Longer than 2 years	3	7%
Don't know	5	12%
Total	43	100%

Note: This question was asked of 19 services that identified staff as leaving since January 2009. % is based on 43 staff who left a service since January 2009.

Table SP40: Why did they leave? (Q47.2)

	Count	%
Wanted to work in another area	1	2%
Family/personal issues	13	30%
Asked to leave	3	7%
Got another job	1	2%
Just didn’t turn up	9	21%
Went to prison	1	2%
Not interested in working	11	26%
Don’t know	4	9%
Total	43	100%

Note: This question was asked of 19 services that identified staff as leaving since January 2009. % is based on 43 staff who left a service since January 2009.

Table SP41: Where did they go? (Q47.3)

	Count	%
Another job in community	3	7%
Another job outside community	3	7%
Still in community but not working	8	19%
Moved out of the Community	1	2%
Don’t know	25	58%
N/A	2	5%
Total	43	100%

Note: This question was asked of 19 services that identified staff as leaving since January 2009. % is based on 43 staff who left a service since January 2009.
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Table SP42: Has there been any impact on your service or aged care service delivery from the CDEP conversions? (Q48)

	Count	%
Yes	27	69%
No	6	15%
Don't know	5	13%
No answer	1	3%
Total	39	100%

Table SP43: Comments on impact (Q48)

	Count	%
Staff happier to come to work	8	21%
Staff work ethic better – providing higher quality of work	8	21%
HR issues	2	5%
Service delivery improved	21	54%
Service delivery declined	1	3%
Don’t know	11	28%
No answer	1	3%
Total Responses	52	100%

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 39 respondents.

Table SP44: Has there been any difference in impact on aged care service delivery from the CDEP conversions for HACC, CACP and Flexible Care? (Q49)

	Count	%
No	22	81%
Don't know	2	7%
No answer	3	11%
Total	27	100%

Note: This question was asked of 27 services that answered Yes in SP42.

Table SP45: Do you think there has been any impact from the CDEP conversions on the aged care workforce as a whole? (Q50)

	Count	%
Yes	33	85%
No	2	5%
Don't know	2	5%
99	2	5%
Total	39	100%

Table SP46: Comments on the impact of the CDEP conversions on the aged care workforce (Q50)

	Count	%
Added to stability of the workforce	12	36%
Improved the skill level of the workforce	2	6%
Quality of work has improved	9	27%
Workers more reliable	19	58%
Workers don’t like having to do more hours	1	3%
Proud of being in a real job	5	15%
Other	1	3%
Don’t know	6	18%
Self esteem of staff has increased	1	3%
Improved relationship between the staff and clients	1	3%
Total Responses	57

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 33 respondents who said there has been an impact on their service in SP45.

Table SP47: Do you have any issues or comments about the CDEP conversion process in aged care? (Q51)

	Count	%
Yes	10	26%
No	27	69%
Don't know	1	3%
N/A	1	3%
Total	39	100%

Table SP48: Comments about the CDEP conversion process (Q51)

	Count	%
Staff finding it hard to do hours	2	5%
Very effective and far better than CDEP	6	15%
The process itself was not an issue. Workers do not have any basic money-managing skills reliability	1	3%
Process itself was a little bit messy – admin-related	1	3%
Not enough funding provided – cant offer the workers enough hour	1	3%
Total Responses	11

Note: This is a multiple response question – the number of responses may exceed the number of respondents. % is based on 10 respondents who answered Yes in SP47.

Table SP49: Do you have any suggestions for how the conversion process could have been improved? (Q52)

	Count	%
No	37	95%
Don't know	1	3%
N/A	1	3%
Total	39	100%

Table SP50: Have you received a copy of the ‘What the HACC’ Manual? (Q54)

	Count	%
No	31	79%
Don't know	8	21%
Total	39	100%

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93. Table SP9A

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