Evaluation of the consumer - directed care initiative - Final Report
8.3 Impact on CDRC providers
- Executive summary
- Glossary
1 Introduction- 2 The consumer-directed care initiative
- 3 Evaluation of the consumer-directed care initiative
- 4 Profile of participants and the supports they accessed
- 5 Implementation and operation of the initiative
- 6 Impact of the initiative for CDC participants and their carers
- 7 Impact of the initiative for CDRC participants and the people they care for
8 Impact on providers and the broader service system- 9 Cost assessment and cost-effectiveness of the initiative
- 10 Key findings
- 11 Lessons learnt and strategies for consideration
- Appendices
- References
All of the interviewed CDRC providers indicated that CDRC had a significant impact on their culture in two key ways. Firstly, CDRC was viewed as a considerably different service type which met the previously unmet needs of a particular client group, and so CDRC had effectively expanded the range and reach of services and supports offered by the provider. Secondly, CDRC had encouraged ‘out of the box’ thinking by approaching respite in new, innovative ways. This had a positive influence not only on the coordinators directly working on CDRC, but also on the wider staff of the CRCCs who felt they were making a positive difference in their clients’ lives.
The difficulty for providers will be applying these new approaches in their NRCP business, given the significantly lower level of resources available to an individual.