Evaluation of the consumer - directed care initiative - Final Report
7.1 Introduction
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Table of contents
- Executive summary
- Glossary
1 Introduction- 2 The consumer-directed care initiative
- 3 Evaluation of the consumer-directed care initiative
- 4 Profile of participants and the supports they accessed
- 5 Implementation and operation of the initiative
- 6 Impact of the initiative for CDC participants and their carers
7 Impact of the initiative for CDRC participants and the people they care for- 8 Impact on providers and the broader service system
- 9 Cost assessment and cost-effectiveness of the initiative
- 10 Key findings
- 11 Lessons learnt and strategies for consideration
- Appendices
- References
This chapter discusses the impact of consumer-directed care for CDRC participants and the people they care for. In particular, it addresses two key evaluation questions in relation to CDRC:
- To what extent was CDRC person-centred, and how did it increase choice and control for participants and the people they cared for? This included participant satisfaction with the level of control they were able to exercise, their choice of services and service providers (including adequacy of support and information to make informed choices), their freedom to change services or service providers, and the satisfaction with CDRC.
- To what extent did CDRC enhance community-based care for participants and their carers? This included the extent to which CDRC helped participants to achieve their personal goals, the impact of CDRC on perceived quality of care, quality of life and general health and wellbeing.
Detailed data from the participant surveys is provided in Appendix B of this report.