Evaluation of the consumer - directed care initiative - Final Report
10.5 Impact of CDC/CDRC on provider 'culture' and the broader service system
Table of contents
- Executive summary
- Glossary
1 Introduction
2 The consumer-directed care initiative- 3 Evaluation of the consumer-directed care initiative
- 4 Profile of participants and the supports they accessed
- 5 Implementation and operation of the initiative
- 6 Impact of the initiative for CDC participants and their carers
- 7 Impact of the initiative for CDRC participants and the people they care for
- 8 Impact on providers and the broader service system
- 9 Cost assessment and cost-effectiveness of the initiative
- 10 Key findings
- 10.1 Implementation and operation
- 10.2 Impact of CDC in participants and their carers
- 10.3 Impact of CDRC on participants and the people they cared for
- 10.4 Considerations for special needs groups
- 10.5 Impact of CDC/CDRC on provider 'culture' and the broader service system
- 10.6 Cost-assessment and cost-effectiveness
- 11 Lessons learnt and strategies for consideration
- Appendices
- References
Key finding: CDC providers differed in the extent to which they considered that participating in the CDC pilot had changed their ‘culture’.
Some providers had started to change their broader approach to standard packaged care by being more transparent about services and costs, trying a different approach to planning, and considering the use of individual budgets with some clients. However, this was not widespread.