Better health and ageing for all Australians

Evaluation of the consumer - directed care initiative - Final Report

10.4 Considerations for special needs groups

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Key finding: There were few differences in experiences or levels of satisfaction between special needs groups, though the suitability of the current CDC and CDRC models for Aboriginal and Torres Strait Islander people and people who are homeless or at risk of homelessness is unclear.

Generally, there were no specific differences between participants from different special needs groups and those who did not identify as belonging to a special needs group. There were, however, elements of the CDC and CDRC approach that were important for participants from culturally and linguistically diverse backgrounds and carers of people living with dementia, such as the choice of support worker and the flexibility provided by CDC and CDRC.

There was a low representation of Aboriginal and Torres Strait Islander people in the CDC and CDRC participant groups. It is unclear whether the CDC and CDRC models are appropriate for Aboriginal and Torres Strait Islander people, and in particular the focus on the individual rather than the family or community.

For CDC participants who were homeless or at risk of homelessness, there was a greater need for more intensive care planning and management, though little interest in the ‘consumer-directed’ aspects of the CDC model.

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