National Respite for Carers Program - Respite Service Providers' Program Manual
1 Preface
This Program Manual provides the framework for the implementation and administration of the National Respite for Carers Program.
Table of contents
2 Introduction- 3 Policy Context - Background
- 4 National Respite for Carers Program Overview
- 5 Eligibility for Services
- 6 Service Delivery
- 7 Service Provider Planning, Management and Administration
- 8 Material and Information
- 9 NRCP Funding
- 10 Fees and Contributions
- 11 Access and Equity
- 12 Reportable Incidents
- 13 Local Stakeholder Engagement
- 14 Service Development
- 15 Dealing with Risk
- 16 Activity Continuity - Transition-Out Plans
- 17 Accountability and Reporting
- 18 Record Keeping
- 19 Confidentiality and Privacy
- 20 Complaints and Feedback
- Appendices
This Program Manual has been developed by the Department of Health and Ageing (the Department) for Organisations funded to provide services under the National Respite for Carers Program.
This Manual replaces the ‘Administrative and Program Guidelines for Respite Services Funded Under the NRCP’ issued in May 2004, and is applicable from 1 July 2012 onwards.
The Manual is available electronically on the Department of Health and Ageing website at http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-carers-nrcp.htm-copy2
The Department of Health and Ageing reserves the right to amend this document from time to time, by whatever means it may determine in its absolute discretion, and will provide reasonable notice of these amendments.
Service providers will be advised as necessary of any updates by email and providers will be responsible for ensuring that the information contained in the Manual is kept up to date.
Feedback on the Manual is welcomed. Service providers can post their feedback via the NRCP mailbox at NRCP Mailbox@health.gov.au