Quality Framework for the National Aboriginal and Torres Strait Islander Flexible Aged Care Program

Section 4: Quality Reviewer Guide

Up to Office of Aged Care Quality and Compliance (OACQC)

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This section contains information about the Quality Reviewer Guide:

1 Introduction

• 1.1 Purpose of the Guide
• 1.2 What is in the Guide?

2 The Quality Framework

• 2.1 Introduction
• 2.2 The Quality Standards
• 2.3 The Structure of the Quality Standards

3 The Quality Improvement Cycle and Review Process

• 3.1 Introduction
• 3.2 Self-assessment
• 3.3 Desk Top Review
• 3.4 On-site Review
• 3.5 Draft Report and Feedback
• 3.6 Quality Improvement Plan for next year
• 3.7 Monitoring Progress of Quality Improvement Plan
• 3.8 Support Visit to achieve Quality Improvement Plan
• 3.9 Progress Report/Quality Improvement Plan for next year
• 3.10 Complaints
• 3.11 Mutual Recognition

4 Reviewer Methodology

• 4.1 Reviewer Approach
• 4.2 Collecting Evidence - Potential Sources
• 4.3 Analysing Evidence
• 4.4 The Standards, Expected Outcomes and Evidence Examples

Tables

• Table 2.1: Standards, Expected Outcomes, Guide to requirements

Figures

• Figure 2.1: Picture of Quality Standards
• Figure 3.1: Overview of the Review Process with key outputs and timelines

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