Quality Framework for the National Aboriginal and Torres Strait Islander Flexible Aged Care Program
Section 3: Service Provider Guide to Self-Assessment
Up to Office of Aged Care Quality and Compliance (OACQC)
Table of contents
Section 1: Quality Framework- Section 2: Understanding Quality and Continuous Improvement
Section 3: Service Provider Guide to Self-Assessment- Section 4: Quality Reviewer Guide
- Appendix 1: Self-Assessment Tool
- Appendix 2: Examples Completed Self-Assessment
- Appendix 3: Quality Reviewer Desk Top Review Record
- Appendix 4: On-site Review Planning Templates
- Appendix 5: On-site Review Tools and Templates
- Appendix 6: Quality Improvement Plan and Progress Report
- Appendix 7: Acronyms and Glossary
This section contains information about Service Provider Guide to Self-Assessment:
1 Introduction
- 1.1 Background
- 1.2 Purpose of the guide
- 1.3 What's in this guide?
2 The Quality Standards
- 2.1 Structure of the standards
3 Completing the Self-Assessment
- 3.1 Planning for self-assessment
- 3.2 The Self-Assessment tool
4 Understanding Evidence
- 4.1 Evidence explained
- 4.2 What evidence is acceptable?
5 Indentifying Evidence Examples
- 5.1 Evidence sources
- 5.1.1 Documentation
- 5.1.2 Interviews
- 5.1.3 Observation
- 5.2 Evidence gathering - stakeholder feedback
- 5.3 Evidence examples
Tables
- Table 3.1 Standards, Expected Outcomes and Guide to requirements
Figures
- Figure 2.1: Picture of Quality Standards
- Figure 2.2: Picture of Quality Standard One
- Figure 2.3: Picture of Quality Standard Two
- Figure 2.4: Plain English Guide to the Quality Standards
The Guide is structured around the following content:
Introduction
Discusses the background to the guide and the quality framework; the purpose of the guide; and how the guide is structured.Overview of the Quality Framework
Explains the quality framework, including the Standards and the review process.Completing the self-assessment
This chapter explains the layout of the tool and provides instructions for completing each section of the tool and developing an action plan, where applicable.Evidence
Introduces the concept of evidence and what constitutes acceptable evidence. It discusses different types of evidence such as documentation, observation and interviews.Identifying Evidence Examples
Talks through the types of evidence a service may be able to produce to demonstrate how they meet each outcome.Evidence examples are given for each expected outcome with reference to the evidence source (document review, interview and/or observation), as applicable.