Better health and ageing for all Australians

Quality Framework for the National Aboriginal and Torres Strait Islander Flexible Aged Care Program

1 Introduction

Up to Office of Aged Care Quality and Compliance (OACQC)

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1.1 Purpose of the guide

This guide is designed to introduce the concept of quality and quality systems to a broad audience, such as indigenous staff members, Board members, service users, family and community. It uses familiar language and visual prompts.

The guide is structured around the following content:
StandardExpected Outcome and Guide to requirements
What is a Quality System?Explains a quality system.
Why have a Quality system?Explains the benefits of having a quality system. Includes examples of quality processes and prompts for services to think about when planning a quality system.
Implementing a Quality SystemDiscusses the key steps in implementing a quality system including the development of mission and vision statements, a strategic plan and policies and procedures.
Explains how policy and procedures underpin service delivery and provides simple definitions and examples of easy to follow formats to assist services develop the necessary documentation.
Continuous Quality Improvement Explains the purpose of CQI and the CQI model. Discusses conducting, recording, and reporting quality activities. Emphasises the importance of systems to capture and act upon opportunities for improvement from all stakeholders.
Quality Improvement Plans Discusses the purpose of a Quality Improvement Plan.

Provides an example plan and quality System checklist.