Aged Care Complaints Scheme Guidelines
Table of contents
- Preface
- Acronyms
- Glossary
Chapter 1 - Governance Framework- Chapter 2 - Complaints Management Process
- Chapter 3 - Complaints Management Principles
- Chapter 4 - Intake Phase
- Chapter 5 - Detailed Assessment Phase
- Chapter 6 - Resolution Phase
- Chapter 7 - Outcomes, Feedback and Referrals
- Chapter 8 - Complaints Review Mechanisms
- Chapter 9 - Approved Provider Notifications
Guidelines for the Aged Care Complaints Scheme
Version 1.0
Date Issued: 1 September 2011You may download this document in PDF:
PDF printable version of the Guidelines for the Aged Care Complaints Scheme (PDF 851 KB)
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