The seven operational GP Super Clinics were established within local communities as sites of excellence in multi-disciplinary primary care providing opportunities for health professional education and training in this type of service model. It was evident in these seven operational GP Super Clinics that there has been significant progress towards achieving the ten GP Super Clinics Program Objectives. Consequently, the GP Super Clinics appear to be meeting unmet needs in their communities.
Patient experiences in relation to the services provided at the GP Super Clinics were overwhelmingly positive, rating the quality of and access to care highly. Patients commonly reported moving from other general practice/primary care settings because of access to appointments and the quality of care at the GP Super Clinics.
Within the seven GP Super Clinics, multi-disciplinary care, facilitated by co-location and by the shared electronic health record was provided by over one hundred and seventy clinicians. These data represent a net increase of GPs and of allied health staff in these communities, not just a transfer of clinicians from local practices.
The model of care is a major determinant in recruiting and retaining clinicians in the GP Super Clinics. Indeed many clinicians indicated that the multi-disciplinary model of care, supported by the associated business model, were major factors in their decisions to work and remain at the GP Super Clinics.
All GP Super Clinics provided some form of access to after-hours care. Bulk billing in some form, mostly to groups such as children less than 16 years, and those on health care cards, was provided by all GP Super Clinics.
The majority of GP Super Clinic Directors indicated they were on track for achieving financial viability. The capacity to bulk bill all patients was questioned by the majority of GP Super Clinic Directors and clinicians. The structure and amount of remuneration under the current Medicare system was cited as a significant barrier to bulk billing and hence impacted on the capacity of the GP Super Clinics to remain financially viable.