Aged Care - Sanctions and Notices of Non-Compliance
This site provides information about Sanctions and Notices of Non-Compliance imposed on or issued to approved providers (operators) of Australian Government subsidised aged care services by the Department of Health and Ageing.
Sanctions
Sanctions are imposed by the Department on approved providers where there is an immediate and severe risk to the health, safety or well being of care recipients or where there is continued non-compliance. The decision to impose sanctions is not taken lightly and includes consideration of issues such as whether the non-compliance is minor or serious, whether it has occurred before and whether it threatens the health, welfare or interests of the care recipients.Different Sanctions may be imposed, depending on the circumstances of the non-compliance. In all cases, care recipients of the affected service receive a letter telling them about the problems that caused the sanction and what the service must do to fix these problems. The service is also expected to meet with care recipients, tell them about the identified problems and explain what the service will be doing to fix them. The Department closely monitors the service to ensure that problems are fixed quickly and that care recipients are supported during this challenging period.
The information published about Sanctions on this site includes the names and addresses of services, the names of the relevant approved providers, the actions taken by the Department under the Aged Care Act 1997, the reasons for those actions, relevant dates and the status of the services. Sanctions information is moved from the current to the archived list once a sanction is lifted by the Department. Once Sanctions information is moved to the archived list it remains there.
Notices of Non-compliance
Notices of Non-Compliance are issued by the Department when an approved provider has not complied with its responsibilities in providing required care and services but where this has not caused an immediate and severe risk to care recipients’ health, safety or well being. The Notice issued to the provider makes clear what problems need to be addressed and by when. The provider is expected to meet with care recipients, tell them about the identified problems and explain what it will be doing to fix them.The information published on Notices of Non-Compliance includes the names and addresses of services, the names of the relevant approved providers, the reasons for the Notice and the date of issue. Information is moved to the archived list when either the provider has addressed the non-compliances or has a sanction imposed on it.
- Note - When a Notice of Non-Compliance is issued the approved provider may have up to 14 days under the Aged Care Act 1997 to make a written submission in response to the matters raised in the notice. After the Department has considered the submission, information regarding the Notice may be published on this website.
If a written submission is not received within the timeframe specified in the Notice of Non-Compliance, the Department may publish details of the notice on this website.
A Notice may appear on the Current Notices of Non-Compliance web page until the approved provider has addressed the non-compliance. Once this has been verified by the Department, the Notice will be moved to the Archived Notice of Non-Compliance web page where it may remain for a period of two years from the date it was sent.
If you have any queries or feedback, or believe that the material published on this site contains any errors, please contact acc@health.gov.au
Disclaimer Notice
Material published by the Commonwealth of Australia, Department of Health and Ageing, on this site is made available under the Aged Care Act 1997 and is believed to be reliable and accurate at the time of placement on the Internet.For further information read the complete Disclaimer Notice.
Top of page
