$85 Million to Simplify Aged Care Access and Cut Red Tape

Aged care access will be simplified and choice made easier, as the Australian Government invests more than $85 million to streamline means testing and improve the My Aged Care system.

Page last updated: 09 July 2018

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Joint Media Release


The Hon Michael Keenan, MP
Minister for Human Services
Minister Assisting the Prime Minister for Digital Transformation
Member for Stirling

The Hon Ken Wyatt AM, MP
Minister for Aged Care
Minister for Indigenous Health
Member for Hasluck


9 July 2018

Aged care access will be simplified and choice made easier, as the Turnbull Government invests more than $85 million to streamline means testing and improve the My Aged Care system.

Human Services Minister Michael Keenan and Aged Care Minister Ken Wyatt said the changes would help hundreds of thousands of older Australians and their families every year.

Minister Keenan has announced a taskforce to create a simple new means test form for people entering aged care and provide recommendations on faster means testing, including for those with complex financial affairs.

“The current 28-page form can be challenging, so we plan to have major simplifications in place by May next year,” said Minister Keenan.

“Led by the Department of Human Services, the taskforce will include representation from consumer groups, aged care providers, financial advisers and relevant government agencies.”

Minister Wyatt said work was also commencing on a $61.7m revamp of the My Aged Care portal to make access easier.

“My Aged Care is a vital tool for older Australians and their families and carers, with more than 3.5 million website visits per year and over one million phone calls,” said Minister Wyatt.

“It must be as easy to use as possible, providing people with the right information in a people-friendly format, during what are often challenging times.”

My Aged Care will receive:
    • An upgraded website and enhanced service finder
    • More self-service options
    • A client journey dashboard
    • A referrals system for health professionals
“This will allow doctors and specialists to send referrals to My Aged Care directly from their clinical information systems, and to track the progress of their clients through My Aged Care,” said Minister Wyatt.

“Aged care access will also be streamlined, with $14.8 million to develop a new integrated assessment system for older Australians.”

To further improve transparency and choice, work is now underway on an $8.8 million project to implement an aged care provider comparison system on My Aged Care.

Media contact:
Minister Keenan – Grant Taylor 0411 406 778
Minister Wyatt – Nick Way 0419 835 449
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