New Quality Standards for Better Aged Care

New single Aged Care Quality Standards will empower senior Australians and ensure responsibility and accountability for their care, as the Australian Government implements the most significant changes to quality standards in two decades.

Page last updated: 28 November 2018

PDF printable version of New Quality Standards for Better Aged Care (PDF 291 KB)

28 November 2018

New single Aged Care Quality Standards will empower senior Australians and ensure responsibility and accountability for their care, as the Morrison Government implements the most significant changes to quality standards in two decades.

The boards and governing bodies of aged care providers will be clearly accountable for every one of their consumers’ safety and quality of care.

Providers delivering clinical care will be mandated to maintain quality clinical frameworks including infection control, open disclosure to consumers, their families and representatives, and minimising the use of restraint.

Quality care provision will be paramount, with aged care providers required to prove their care and services are safe, effective and focussed on their consumers, including through unannounced visits.

Providers must work hand-in-hand with consumers, their families, and representatives on the delivery of quality services and the management of their day-to-day care.

The new Aged Care Quality Standards cover:

    • Consumer dignity and choice
    • Ongoing assessment and planning with consumers
    • Personal care and clinical care
    • Services and supports for daily living
    • Organisation’s service environment
    • Feedback and complaints
    • Human resources
    • Organisational governance.
Adherence to each Standard requires:
    • A statement of outcome for the consumer
    • A statement of expectation for the organisation
    • Requirements to demonstrate the standard has been met.
Transition to the new single set of Aged Care Quality Standards is already underway, with full implementation from 1 July 2019.

The new Standards build on our Government’s wide-ranging reforms and highlight our determination to put aged care consumer’s needs at the forefront, at all times.

The Standards will promote further competition and market-focussed improvements, where consumers drive quality and red tape is reduced for consumers, families and providers.

The single Aged Care Quality Standards replaces the four previous sets of aged care standards. The new Standards have been developed through significant consultation and co-design with the aged care sector.

The new Standards will be enforced by the new Aged Care Quality and Safety Commission, which promises a new era of aged care quality and confidence when it comes into force on 1 January 2019.

Our Government is currently distributing $50 million to residential aged care providers to support them in transitioning to the new Standards.

The new Standards will apply to all aged care services including residential care, home care, flexible care, and services delivered under the Commonwealth Home Support Program.

Implementation of the new Standards is a critical part of our Government’s aged care reforms, which will continue at full pace, while the Royal Commission undertakes its important and comprehensive inquiry into the aged care sector.

Further information on the new Standards is available from the Department of Health’s website.

Media contact: Nick Way, Media Adviser 0419 835 449

Authorised by Ken Wyatt AM, MP, Member for Hasluck.

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