Quality review released: Aged care assessment visits to be unannounced

Announced accreditation visits will be replaced with unannounced audits across Australia’s residential aged care facilities, to help ensure safe, quality care standards are maintained at all centres at all times.

Page last updated: 25 October 2017

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25 October 2017

Announced accreditation visits will be replaced with unannounced audits across Australia’s residential aged care facilities, to help ensure safe, quality care standards are maintained at all centres at all times.

Releasing the Review of National Aged Care Quality Regulatory Processes, Aged Care Minister Ken Wyatt AM said the Turnbull Government would move as soon as possible to implement Recommendation 8, as it considers the entire review in detail.

“Aged care safety and quality are non-negotiable and must be delivered to residents 365 days of the year, without exception,” said Minister Wyatt.

“I ordered this review after the appalling revelations at South Australia’s Oakden facility, and there have been other high-profile aged care failures which have highlighted where parts of our systems have sadly let us down.

“While the overwhelming majority of facilities provide excellent care and are working to continually improve services, our focus must be on those that are not delivering.”

The Australian Aged Care Quality Agency will continue to conduct initial accreditation audits in consultation with the provider, to allow them to understand the standards and meet licensing requirements.

“The old process of notifying providers ahead of subsequent re-accreditation reviews will go, replaced by comprehensive unannounced audits” said the Minister. “Our commitment to this will be relentless, on behalf of all older Australians, who deserve nothing but the best of care.

“I remain equally committed to working with all aged care providers and the entire care sector, to ensure our quality and safety standards are world-class.”

The review report is available here.

Media contact: Nick Way, Media Adviser 0419 835 449

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