Aged Care Complaints Commissioner releases first annual report

The Minister for Health and Aged Care, Sussan Ley and Assistant Minister for Health and Aged Care, Ken Wyatt AM MP have welcomed the release of the Aged Care Complaints Commissioner’s first annual report today.

Page last updated: 05 October 2016

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Joint Media Release

Minister the Hon Sussan Ley MPMinister for health and aged care
minister for sport
federal member for farrer


Assistant Minister the Hon Ken Wyatt AM MP
Assistant Minister for Health and Aged Care
Federal Member for Hasluck


5 October, 2016

The Minister for Health and Aged Care, Sussan Ley and Assistant Minister for Health and Aged Care, Ken Wyatt AM MP have welcomed the release of the Aged Care Complaints Commissioner’s first annual report today.

Ministers Ley and Wyatt congratulated Commissioner Rae Lamb on the report.

“The report shows that people – consumers, family, carers and loved ones – are speaking up when it comes to concerns about their aged care services and this is a good thing. The Government has been working hard to reform aged care and give consumers greater choice and control over their aged care services,” Minister Ley said.

“I’m pleased to see the results demonstrate that the Commissioner and her team continue to excel. It’s good to see that the overall percentage of complaints relating to aged care remains low, and a testament to the Commissioner’s team that the majority of complaints are finalised in under 30 days,” Minister Wyatt said.

“It is important that consumers and advocates have confidence in the quality and independence of the Commissioner.”

Minister Wyatt said that a complaint to the Commissioner gives the provider an opportunity to improve their delivery of aged care services to consumers.

“At the end of the day, the increase in the public’s engagement with the Commissioner will translate into positive outcomes for all consumers,” Minister Wyatt said.

“Together with strong professional relationships between the Department of Health and the Australian Aged Care Quality Agency, the Commissioner is making a real difference to improving the quality and confidence in aged care services. This is what the government’s reforms are trying to achieve – better choice and better services.”

The Commissioner replaced the former Aged Care Complaints Scheme and supports independent and impartial complaint handling for Australian Government funded aged care services. The Commissioner also aims to educate people and aged care providers about the best ways to handle complaints and the issues they raise.

The report includes data on aged care complaints, including information not previously available, and outlines support provided by the commission to care recipients and service providers. The report is available online from the Aged Care Complaints Commissioner website.

Media contacts
Randal Markey 0417 318 620 or Jessica Howe 0428 426 293 (Minister Ley)
Paula Gelo 0435 686 314 (Assistant Minister Wyatt):

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