Cessation of the Telehealth Financial Incentives Program

This fact sheet provides information on the cessation of the Telehealth Financial Incentives Program on 30 June 2014.

Page last updated: 01 April 2014

Last Updated – 21 February 2014


The Telehealth Financial Incentives Program was introduced on 1 July 2011 to support the the introduction of the new Medicare Benefits Schedule (MBS) items for online video consultations
with specialists, consultant physicians and consultant psychiatrists. This time-limited incentive program was intended to encourage and support the adoption of Telehealth within the
Medicare arrangements. From 1 July 2011 to 31 December 2013 more than 9,200 Medicare providers and 211 eligible Residential Aged Care Facilities (RACFs) have provided more than
144,000 Medicare telehealth services to over 55,000 patients.

Cessation of the Incentive

The Telehealth Financial Incentives Program will cease at midnight on 30 June 2014. The Medicare telehealth services provided after this date will not be eligible for the following telehealth
financial incentives:
    • Telehealth On-Board Incentives (practitioner)
    • Telehealth Service Incentives (practitioner)
    • Telehealth Bulk Billing Incentives (practitioner)
    • RACF On-Board Incentives (RACF)
    • Telehealth Hosting Service Incentives (RACF)

Deadline for receiving Telehealth incentive payments

All MBS telehealth services rendered prior to midnight on 30 June 2014 must be submitted to the Department of Human Services (DHS) by midnight on 31 December 2014. Claims submitted
after this time will not be eligible for telehealth incentive payments.

Practitioners and RACFs must provide DHS with all relevant information by 31 December 2014 to allow payment of any outstanding telehealth financial incentives. New claims, resubmissions
or adjustments to claims after this date will be processed however, telehealth financial incentives will not be payable.

Telehealth MBS Items

There are no changes to telehealth MBS items or Medicare benefits being paid. DHS will continue to process eligible teleheath services after the Telehealth Financial Incentives Program has closed.
Eligible telehealth services will continue to receive higher Medicare benefits compared to the equivalent face-to-face service.


For further information relating to the Teleheath Financial Incentives Program call 1800 222 032 or email telehealth@humanservices.gov.au. General information about Telehealth is also available
on the DHS website at Telehealth - Medicare Australia