Health Care Homes

This page contains information for consumers about Health Care Homes.

Page last updated: 23 November 2018

For health professionals’ information, go to Health Care Homes for health professionals.

Health Care Homes underway

There are now more than 170 Health Care Homes around Australia. These practices and Aboriginal Community Controlled Health Services (ACCHS) provide better coordinated and more flexible care for patients with chronic and complex health conditions.

About Health Care Homes

One in four Australians have at least two chronic health conditions 1. These people need services from different health professionals working in different locations. Often there is a lack of coordination and communication between the different parts of the health system. This can be frustrating for patients, their families and carers. It can also put patient safety at risk and cost the health system more.

A Health Care Home is a general practice or ACCHS that coordinates care for patients with chronic and complex conditions.

A patient with chronic conditions, who could benefit from Health Care Homes’ flexible, coordinated care, could enrol if they are assessed as eligible by a participating Health Care Home.

Inforgraphic illustrating the 'Better Coordinated' Health Care Homes process

What are the benefits for patients?

  • My care team — you have a committed care team, led by your usual doctor.
  • My shared care plan — with the support of your care team, you will develop a shared care plan. This plan helps you have a greater say in your care; and makes it easier for all the people who look after you, both inside and outside the Health Care Home, to coordinate your care.
  • Better access and flexibility — with a care team behind you, you have better access to care. Health Care Homes can also be more responsive and flexible. If you want to talk to someone in your care team, you won’t always need an appointment with your GP. You might call or message the practice team. Or they might call you to see how you’re going.
  • Better coordinated care — your care team will do more to coordinate all your care from your usual doctor, specialists and other health professionals.

Can I become a Health Care Home patient?

If you

  • have a Medicare card
  • would benefit from the Health Care Home model of care
  • and are assessed as eligible by a participating Health Care Home

then you could enrol as a patient.

FAQs on My Health Record, and information on My Health Record security, are available.

If you would like to become a Health Care Home patient, ask your GP if their practice is a Health Care Home or check the list below of participating Health Care Homes.

Health Care Homes participating practices November 2018 (PDF 398 KB)
Health Care Homes participating practices November 2018 (Word 164 KB)

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