Reporting Complaints of the Tobacco Plain Packaging Act 2011

Page last updated: 01 August 2014

If you would like to report a potential breach of the Tobacco Plain Packaging Act 2011 you can:

Online: Complete the Electronic Complaints Form
Email: Plain Packaging Complaints at Department of Health
Phone: 1800 062 971
Fax: 02 6289 7837
Post: Tobacco Plain Packaging Complaints
Tobacco Control Taskforce
MDP 701, GPO Box 9848
Canberra ACT 2601


Reports should include the following information:

  • Your details including name, address, phone number and email address
  • Complaint details including:
    • the business name and address
    • the business type: manufacturer, retail store (small or large), other (please specify)
  • Details of the potential breach
    • the type of product: cigarette, cigar, cigarette packaging, cigar packaging, roll your own pouch, cigarillo, loose leaf tobacco, other (please specify)
    • the brand, variant and manufacturer
    • a brief account of the nature of the potential breach
    • attachments (including images) can be forwarded to Plain Packaging Complaints at the Department of Health
  • Please advise if you require a response from the Department of Health.

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