Archived Notices of Non-Compliance

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This site is amended weekly and was last updated on Friday 3 May 2013. Notice of Non-compliance information is up to date as of Friday 3 May 2013.

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Archived Notices of Non-Compliance
Summary of Services previously under Notice of Non-Compliance Action

Service Name:
Altona Meadows Aged Care

Street Address:
297 Queen Street
ALTONA MEADOWS, VIC 3028

Approved Provider:
Flags Casuals Pty Ltd

Date Notice Sent:
21/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 1: Specified care and services for residential care services

Part 3: Care and services — to be provided for residents receiving a high level of residential care
3.8 – Nursing Services

Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.8 – Information systems

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Ballan Nursing Home

Street Address:
33 Cowie Street
BALLAN, VIC 3342

Approved Provider:
Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc

Date Notice Sent:
29/06/2012

Reason(s) for Notice:
Aged Care Act 1997
Part 4.3, section 63-1AA(2) - The approved provider is responsible for reporting an allegation or suspicion of a reportable assault

Part 4.3, section 63-1AA(5) - The approved provider is responsible for taking reasonable steps to require staff members to report suspicions of reportable assaults

Part 4.3, section 63-1(1)(a), which, in conjunction with Part 6.3, section 88-2(1), provides that approved providers must comply with the requirements in section 19.5AA of the Records Principles 1997 including consolidated records of all instance involving allegations or suspicions of reportable assaults.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Brunswick Manor

Street Address:
17 Egginton Street
BRUNSWICK WEST, VIC 3055

Approved Provider:
De' Ryan Pty Ltd

Date Notice Sent:
11/01/2013

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.3 – Education and staff development
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.5 – Specialised nursing care needs
2.7 – Medication management
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance
3.3 – Education and staff development

Accreditation Standard 4: Physical environment and safe systems
4.4 – Living environment
4.8 – Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Victoria Manor Aged Care Facility

Street Address:
15 Mladen Court
COOLAROO, VIC 3048

Approved Provider:
Better Aged Care Pty Ltd

Date Notice Sent:
11/07/2011

Reason(s) for Notice:
Aged Care Act 1997

Part 4.3 section 63-1AA(2) of the Act – reporting an allegation or suspicion of a reportable assault.

Part 4.3, section 63-1(1)(a), which, in conjunction with Part 6.3, section 88-2(1) of the Act, provides that approved providers must comply with the requirements in section 19.5AA of the Records Principles 1997 as to the kinds of consolidated records approved providers must keep in respect of an allegation or suspicion of a reportable assault.

Part 4.1, section 54-1(1)(c) which relates to Schedule 1 of the User Rights Principles 1997, specifically the Charter of Residents’ Rights and Responsibilities, which states in part that each resident has the right: to be treated with dignity and respect, and to live without exploitation, abuse or neglect.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
St Laurence Court-Eaglehawk Hostel

Street Address:
Upper California Gully Road
EAGLEHAWK, VIC 3556

Approved Provider:
Anglican Aged Care Services Group

Date Notice Sent:
08/05/2012

Reason(s) for Notice:
Aged Care Act 1997
Part 4.3, section 63-1AA(5) - The approved provider is responsible for taking reasonable measures to require staff members to report suspicions of reportable assaults

Schedule 2: Accreditation Standards
Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.2 – Regulatory compliance
2.4 – Clinical care
2.7 – Medication management
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Amaroo Lodge Nursing Home

Street Address:
Weir Street
EUROA, VIC 3666

Approved Provider:
Euroa Health Inc

Date Notice Sent:
19/07/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 – Continuous improvement
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.4 – Clinical care

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Lorikeet Lodge

Street Address:
24-28 Moorooduc Highway
FRANKSTON, VIC 3199

Approved Provider:
Serene Brook Pty Ltd

Date Notice Sent:
12/08/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.1 – Continuous improvement
1.3 - Education and staff development
1.6 – Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and Personal Care.
2.1 – Continuous improvement
2.3 – Education and staff development
2.4 – Clinical care
2.7 – Medication management
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.1 – Continuous improvement
3.2 – Regulatory compliance
3.3 – Education and staff development
3.6 – Privacy and dignity

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Glenlyn Aged Care Facility

Street Address:
34 Finchley Avenue
GLENROY, VIC 3046

Approved Provider:
Kincsem Pty Ltd

Date Notice Sent:
07/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 2: Health and Personal Care
2.2 – Regulatory compliance

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Aged Care Act 1997

Part 4.3, section 63-1(1)(a), which, in conjunction with Part 6.3, section 88-2(1), provides that approved providers must comply with the requirements in section 19.5AA of the Records Principles 1997,

Aged Care Act 1997

Part 4.3, section 63-1(1)(m) - which, in conjunction with Part 3, section 1.14A provides that approved providers must comply with such other responsibilities as are specified in the Accountability Principles 1998.

Accountability Principles 1998

Part 3, section 1.14A - An approved provider must tell the Secretary if:
*A care recipient is absent from a residential care service; and
*The absence is unexplained; and
*The absence has been reported to the police.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Plumpton Villa Aged Care Facility

Street Address:
7 Lewis Street
GLENROY, VIC 3046

Approved Provider:
Glenn-Craig Villages Pty Ltd

Date Notice Sent:
12/08/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.6 – Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and Personal Care
2.4 – Clinical care
2.7 – Medication management

Accreditation Standard 3: Resident Lifestyle
3.6 – Privacy and dignity

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Rosewood Mews

Street Address:
228 Elder Street
GREENSBOROUGH, VIC 3088

Approved Provider:
Kalinda Craft Pty Ltd

Date Notice Sent:
25/05/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation
Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 - Continuous improvement
1.8 - Information systems

Accreditation Standard 3: Resident Lifestyle
3.1 - Continuous improvement
3.3 - Education and staff development
3.6 - Privacy and dignity
3.7 - Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
4.1 - Continuous improvement
4.4 - Living environment

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Oasis Aged Care Inc

Street Address:
1039 Karadoc Avenue
IRYMPLE, VIC 3498

Approved Provider:
Oasis Aged Care Inc

Date Notice Sent:
05/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.3 – Education and staff development
2.4 – Clinical care
2.5 – Specialised nursing care needs
2.7 – Medication management
2.8 – Pain management
2.13 – Behavioural management

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Mother Romana Home

Street Address:
11-15 A'beckett Street
KEW, VIC 3101

Approved Provider:
The Association of the Franciscan Order of the Friars Minor

Date Notice Sent:
11/07/2011

Reason(s) for Notice:
Quality of Care Principles

Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.1 - Continuous improvement
1.3 - Education and staff development
1.4 – Comments and complaints
1.6 – Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.3 – Education and staff development.
2.4 – Clinical care.
2.7 – Medication management
2.14 – Mobility, dexterity and rehabilitation

Accreditation Standard 3: Resident Lifestyle
3.1 - Continuous improvement
3.3 – Education and staff development
3.6 – Privacy and dignity
3.7 – Leisure interests and activities

Accreditation Standard 4: Physical Environment and Safe Systems
4.1 - Continuous improvement
4.3 – Education and staff development
4.4 – Living environment
4.7 – Infection control

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Uniting Aged Care Kingsville

Street Address:
319 Geelong Road
KINGSVILLE, VIC 3012

Approved Provider:
The Uniting Church in Australia Property Trust (Victoria)

Date Notice Sent:
24/01/2013

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 2: Health and Personal Care
2.5 – Specialised nursing care needs
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Aged Care Act 1997

Part 4.3, section 63-1(1)(a), which, in conjunction with Part 6.3, section 88-2(1), provides that approved providers must comply with the requirements in section 19.5AA of the Records Principles 1997, including consolidated records of all incidents involving allegations or suspicions of reportable assaults.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Embracia on the Peninsula

Street Address:
441 Waterfall Gully Road
ROSEBUD, VIC 3939

Approved Provider:
Embracia Group Pty Ltd

Date Notice Sent:
11/02/2013

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 2: Health and Personal Care
2.4 – Clinical care

Quality of Care Principles 1997
Schedule 1: Specified care and services for residential care services

Part 3: Care and services — to be provided for residents receiving a high level of residential care
3.8 – Nursing Services

Outcome:

Top of pageService Name:
Nepean Hospitals Pty Ltd (Approved Provider)

Street Address:
130 Country Club Drive
SAFETY BEACH, VIC 3936

Approved Provider:
Nepean Hospitals Pty Ltd

Date Notice Sent:
16/07/2012

Reason(s) for Notice:
Aged Care Act 1997

Part 4.2, Paragraph 56-1(aa)(i) – The approved provider is required to comply with the requirements of the Prudential Standards made under section 57-4. In particular:
*The Records Standards which require the provision of sound financial management of approved providers, as detailed in Subdivision 3.3 of the User Rights Principles 1997;
*The Disclosure Standards which require the provision of information about the financial management of approved providers, as detailed in Subdivision 3.4 of the User Rights Principles 1997; and
*The Liquidity Standard which require the provision of protection of bond balances of care recipients, as detailed in Subdivision 3.2 of the User Rights Principles 1997.

Part 4.3, Paragraph 63-1(1)(c) – The approved provider is required to provide information under section 9-3B(4).

Part 4.2, Paragraph 56-1(a) and 57-21(3)(a)(ii) – The approved provider is required to refund within the legislated timeframe the full accommodation bond balance.

Outcome:
Sanctions were imposed on the Approved Provider.

Top of pageService Name:
Mount Martha Valley Lodge Hostel

Street Address:
130 Country Club Drive
SAFETY BEACH, VIC 3936

Approved Provider:
Nepean Hospitals Pty Ltd

Date Notice Sent:
20/04/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.3 – Education and staff development
Accreditation Standard 2: Health and personal care
2.1 – Continuous improvement
2.17 – Sleep

Accreditation Standard 3: Resident Lifestyle
3.1 – Continuous improvement
3.3 – Education and staff development
3.6 – Privacy and dignity
3.7 – Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
4.3 – Education and staff development
4.4 – Living environment

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Nepean Hospitals Pty Ltd (Approved Provider)

Street Address:
130 Country Club Drive
SAFETY BEACH, VIC 3936

Approved Provider:
Nepean Hospitals Pty Ltd

Date Notice Sent:
24/02/2012

Reason(s) for Notice:
Aged Care Act 1997

Subdivision 57-G - Refunds
Section 57-21 states, in part:
(1) The accommodation bond balance in respect of an accommodation bond paid by a care recipient for entry to a residential care service or flexible care service must be refunded by the approved provider conducting the service if:
(a) the care recipient dies;...

(3) The accommodation bond balance must be refunded:
(aa) if the care recipient dies—within 14 days after the day on which the approved provider is shown the probate of the will of the care recipient or letters of administration of the estate of the care recipient; ….

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
AdventCare Yarra Valley (Nursing Home)

Street Address:
21 Hoddle Street
YARRA JUNCTION, VIC 3797

Approved Provider:
Seventh-Day Adventist Aged Care (Victoria) Ltd

Date Notice Sent:
15/10/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.2 – Regulatory compliance
1.3 – Education and staff development
1.4 – Comments and complaints

Accreditation Standard 2: Health and Personal Care
2.11 – Skin care

Accreditation Standard 3: Resident Lifestyle
3.4 – Emotional support
3.9 – Choice and decision making

Accreditation Standard 4: Physical environment and safe systems
4.1 – Continuous improvement
4.8 – Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

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