Archived Notices of Non-Compliance

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This site is amended weekly and was last updated on Friday 3 May 2013. Notice of Non-compliance information is up to date as of Friday 3 May 2013.

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Archived Notices of Non-Compliance
Summary of Services previously under Notice of Non-Compliance Action

Service Name:
RSL Care Tantula Rise

Street Address:
96 Tantula Road West
ALEXANDRA HEADLAND, QLD 4572

Approved Provider:
RSL Care Limited

Date Notice Sent:
25/05/2011

Reason(s) for Notice:
Aged Care Act 1997

Part 4.3, section 63-1AA(2) of the Act – reporting an allegation or suspicion of a reportable assault;

Part 4.2, section 56-1(l) of the Act, specifically Schedule 1 of the User Rights Principles 1997, Charter of residents’ rights and responsibilities where it states that residents have the right to live in a safe, secure and homelike environment.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Greenfern Place

Street Address:
1-15 Greenfern Drive
BROWNS PLAINS, QLD 4118

Approved Provider:
Domain Aged Care No.2 Pty Ltd

Date Notice Sent:
14/10/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.8 - Information Systems

Accreditation Standard 2: Health and Personal Care
2.10 - Nutrition and Hydration

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Sunnymeade Nursing Home

Street Address:
362-376 King Street
CABOOLTURE, QLD 4510

Approved Provider:
Jomal Pty Ltd

Date Notice Sent:
19/07/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.1- Continuous improvement
1.2- Regulatory compliance
1.3- Education and staff development
1.6 –Human resource management
1.8 -Information systems

Accreditation Standard 2: Health and Personal Care
2.1- Continuous improvement
2.3- Education and staff development
2.4– Clinical care
2.5- Specialised nursing care needs
2.7 –Medication management
2.11-Skin care
2.13 -Behavioural management
2.17 -Sleep

Accreditation Standard 3: Resident Lifestyle
3.2- Regulatory compliance
3.3- Education and staff development

Accreditation Standard 4: Physical Environment and Safe Systems
4.2-Regulatory compliance
4.3-Education and staff development
4.5-Occupational health and safety

Outcome:
Sanctions were imposed on this Provider.

Top of pageService Name:
Raffin Place

Street Address:
8 Raffin Crescent
CALAMVALE, QLD 4116

Approved Provider:
Domain Aged Care No.2 Pty Ltd

Date Notice Sent:
07/07/2011

Reason(s) for Notice:
Quality of Care Principles 1997

Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and personal care
2.4 – Clinical care
2.7 – Medication management
2.10 – Nutrition and hydration

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Hillside Haven Aged Care Facility

Street Address:
Peter Delamothe Road
COLLINSVILLE, QLD 4804

Approved Provider:
Collinsville Aged Assistance Association Inc

Date Notice Sent:
12/01/2012

Reason(s) for Notice:
Quality of Care Principles 1997

Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 Human resource management
1.8 Information systems

Accreditation Standard 2: Health and personal care
2.1 Continuous improvement
2.2 Regulatory compliance
2.3 Education and staff development
2.4 Clinical care
2.6 Other health and related services
2.7 Medication management
2.8 Pain management
2.14 Mobility, dexterity and rehabilitation

Accreditation Standard 3: Resident lifestyle
3.3 Education and staff development

Accreditation Standard 4: Physical environment and safe systems
4.2 Regulatory compliance
4.3 Education and staff development
4.6 Fire, security and other emergencies

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Villa Maria Centre

Street Address:
171 St Pauls Terrace
FORTITUDE VALLEY, QLD 4006

Approved Provider:
Catholic Healthcare Limited

Date Notice Sent:
29/11/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation
Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 - Continuous improvement
1.6 - Human resource management
1.7 - Inventory and equipment
1.8 – Information systems

Accreditation Standard 2: Health and personal care
2.1 – Continuous improvement
2.4 - Clinical care
2.6 - Other health and related services
2.7 – Medication management
2.11 - Skin Care
2.14 - Mobility,dexterity and rehabilitation
2.17 - Sleep

Accreditation Standard 3: Resident Lifestyle
3.1 – Continuous improvement
3.3 - Education and staff development
3.4 - Emotional support
3.5 - Independence
3.6 - Privacy and dignity
3.8 - Cultural and spiritual life
3.9 - Choice and decision making

Accreditation Standard 4: Physical environment and safe systems
4.1 – Continuous improvement
4.2 - Regulatory compliance
4.3 - Education and staff development
4.6 - Fire,security and other emergencies
4.7 - Infection control
4.8 - Catering,cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Gympie Nursing Centre

Street Address:
30 Barter Street
GYMPIE, QLD 4570

Approved Provider:
Profke Holdings Pty Ltd

Date Notice Sent:
19/10/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 2: Health and Personal Care
2.4 – Clinical care
2.12 – Continence management

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Birdwood Place

Street Address:
21 Birdwood Road
HOLLAND PARK WEST, QLD 4121

Approved Provider:
C.N.C. Pty Ltd

Date Notice Sent:
27/03/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 - Continuous improvement
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.1 – Continuous improvement

Accreditation Standard 3: Resident lifestyle
3.1 – Continuous improvement
3.3 - Education and staff development
3.6 – Privacy and dignity
3.7 – Leisure interests and activities
3.8 – Cultural and spiritual life

Accreditation Standard 4: Physical environment and safe systems
4.1 – Continuous improvement
4.4 – Living environment

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Home Hill Hostel

Street Address:
127 -141 Tenth Avenue
HOME HILL, QLD 4806

Approved Provider:
Lower Burdekin Home for the Aged Society

Date Notice Sent:
22/06/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 - Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.1 - Continuous improvement
2.3 - Education and staff development
2.4 - Clinical care
2.5 - Specialised nursing care needs
2.7 - Medication management
2.8 - Pain management
2.10 - Nutrition and hydration
2.12 - Continence management
2.13 - Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.7 - Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
4.4 - Living environment

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Hopevale Aged Hostel

Street Address:
Thiele Street
HOPE VALE, QLD 4895

Approved Provider:
Hope Vale Aboriginal Council

Date Notice Sent:
29/07/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 4: Physical environment and safe systems
4.2 – Regulatory Compliance
4.4 – Living Environment

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Inala Elders ATSI Corp (CACP)

Street Address:
Richlands TAFE College 91 Poinsettia Street
INALA HEIGHTS, QLD 4077

Approved Provider:
Inala Elders Aboriginal and Torres Strait Islander Corporation

Date Notice Sent:
06/10/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 5: Community Care Common Standards

Community Care Common Standard 1: Effective Management
1.1 Corporate Governance
1.2 Regulatory Compliance
1.3 Information Management Systems
1.4 Community Understanding and Engagement
1.5 Continuous Improvement
1.6 Risk Management
1.7 Human Resource Management
1.8 Physical Resources

Community Care Common Standard 2: Appropriate Access and Service Delivery
2.1 Service Access
2.2 Assessment
2.3 Care Plan Development and Delivery
2.4 Service User Reassessment
2.5 Service User Referral

Community Care Common Standard 3: Service User Rights and Responsibilities
3.1 Information Provision
3.2 Privacy and Confidentiality
3.3 Complaints and Service User Feedback
3.4 Advocacy
3.5 Independence

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Good Shepherd Lodge

Street Address:
15 McIntyre Street
MACKAY, QLD 4740

Approved Provider:
Good Shepherd Lodge Ltd

Date Notice Sent:
12/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management
1.7 – Inventory and equipment
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.5 – Specialised nursing care needs
2.7 – Medication management
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care
2.12 – Continence management

Accreditation Standard 3: Resident Lifestyle
3.5 – Independence
3.6 – Privacy and dignity

Accreditation Standard 4: Physical environment and safe systems
4.4 – Living environment
4.8 – Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Merrimac Park Private Care

Street Address:
50-52 Macadie Way
MERRIMAC, QLD 4226

Approved Provider:
Superior Care Group Pty Ltd

Date Notice Sent:
12/04/2013

Reason(s) for Notice:
Accreditation Standard 2: Health and Personal Care

2.7 – Medication management

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Merrimac Park Private Care

Street Address:
50-52 Macadie Way
MERRIMAC, QLD 4226

Approved Provider:
Superior Care Group Pty Ltd

Date Notice Sent:
29/06/2012

Reason(s) for Notice:
Schedule 2: Accreditation Standards
Accreditation Standard 1: Management systems, staffing and organisational development
1.1 – Continuous improvement
1.6 – Human resource management
1.7 – Inventory and equipment
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.5 – Specialised nursing care needs
2.7 – Medication management
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care
2.12 – Continence management
2.13 – Behavioural management

Accreditation Standard 4: Physical environment and safe systems
4.1 – Continuous improvement
4.7 – Infection control
4.8 – Catering, cleaning and laundry services

Outcome:
Sanctions were imposed on this Provider.

Top of pageService Name:
Blue Care Redlynch Glenmead Village Aged Care Services

Street Address:
15 Short Street
REDLYNCH, QLD 4870

Approved Provider:
The Uniting Church in Australia Property Trust (Q)

Date Notice Sent:
20/12/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.6 – Other health and related services
2.7 – Medication management
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care
2.14 – Mobility, dexterity and rehabilitation
2.15 – Oral and dental care

Outcome:

Top of pageService Name:
Blue Care Redlynch Glenmead Village Aged Care Services

Street Address:
15 Short Street
REDLYNCH, QLD 4870

Approved Provider:
The Uniting Church in Australia Property Trust (Q)

Date Notice Sent:
20/10/2011

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.1 Continuous improvement
1.4 Comments and complaints
1.6 Human resource management
1.7 Inventory and equipment
1.8 Information systems

Accreditation Standard 2: Health and Personal Care
2.12 Continence management
2.15 Oral and dental care

Accreditation Standard 3: Resident Lifestyle
3.1 Continuous improvement
3.6 Privacy and dignity
3.7 Leisure interests and activities
3.8 Cultural and spiritual life
3.9 Choice and decision-making

Accreditation Standard 4: Physical Environment and Safe systems
4.1 Continuous improvement
4.4 Living environment
4.8 Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Southport Lodge

Street Address:
37 Jimmieson Avenue
SOUTHPORT, QLD 4215

Approved Provider:
Planlow Pty Ltd

Date Notice Sent:
14/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 – Continuous improvement
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.13 – Behavioural management

Accreditation Standard 4: Physical environment and safe systems
4.1 – Continuous improvement

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Noosa Nursing Centre

Street Address:
119-123 Moorindil Street
TEWANTIN, QLD 4565

Approved Provider:
Noosa Nursing Home Pty Ltd

Date Notice Sent:
27/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.7 – Medication management
2.8 – Pain management
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.7 – Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
4.8 – Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Noosa Nursing Centre

Street Address:
119-123 Moorindil Street
TEWANTIN, QLD 4565

Approved Provider:
Noosa Nursing Home Pty Ltd

Date Notice Sent:
22/06/2011

Reason(s) for Notice:
Quality of Care Principles 1997 Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 – Continuous Improvement
1.3 – Education and Staff Development
1.6 – Human Resource Management
1.8 – Information Systems

Accreditation Standard 2: Health and personal care
2.1 – Continuous Improvement
2.3 – Education and Staff Development
2.4 – Clinical Care
2.11 – Skin Care

Aged Care Act 1997
Part 4.1, section 54-1(1)(a) - which requires approved providers to provide such care and services as are specified in the Quality of Care Principles 1997. Specifically, Schedule 1, Part 3, Item 3.8 of the Quality of Care Principles 1997 requires the approved provider to provide nursing services, initial and ongoing assessment, planning and management of care for residents, carried out by a registered nurse.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Regis Treetops Manor

Street Address:
6 Kilbowie Street
THE GAP, QLD 4061

Approved Provider:
Regis Group Pty Ltd

Date Notice Sent:
18/08/2011

Reason(s) for Notice:
Quality of Care Principles 1997

Schedule 2: Accreditation Standards

Accreditation Standard 1: Management Systems, Staffing and Organisational Development
1.8 Information systems

Accreditation Standard 2: Health and Personal Care
2.1 Continuous improvement
2.3 Education and staff development
2.4 Clinical care
2.6 Other health and related services
2.7 Medication management
2.12 Continence management

Aged Care Act 1997
Failure to comply with the responsibilities of approved providers in regard to Quality of Care. Part 4.1, section 54-1(1) (a), which requires that approved providers provide such care and services as are specified in the Quality of Care Principles 1997. Specifically, Schedule 1, Part 2, Item 2.4 Treatments and procedures which requires approved providers to ensure that treatments are procedures are carried out according to the instructions of a health professional.

Schedule 1: Charter of residents' rights and responsibilities
Part 4.2, section 56-1(l) of the Act, which requires approved providers not to act in a way which is inconsistent with any rights and responsibilities of care recipients that are specified in Schedule 1 to User Rights Principles 1997 which is the ‘Charter of Residents’ Rights and Responsibilities’ (the Charter). The Charter states, in part, that each resident of a residential care service has the right to quality care appropriate to his or her needs.

Outcome:
The Approved Provider has addressed the non-compliance.

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