Archived Sanctions

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This site lists sanctions which have either been lifted or have expired. If you require other information regarding sanctions which may have been imposed in relation to a home, please contact the office of the Department of Health and Ageing in your State or Territory.

This site is amended weekly. This site was last reviewed on Friday 15 March 2013.

If you have any queries or feedback, or believe that the material published on this site contains any errors, please contact ACC@health.gov.au

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Archived Sanctions
Summary of Services previously under Sanctions Action

Service Name:
Daintree Aged Care

Street Address:
95 Daintree Drive
ALBION PARK, NSW 2527

Approved Provider:
Calendula Pty Ltd

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Sanction 2
No Australian Government funding for new care recipients for a period of 6 months.

Sanction 3
Revocation of approved provider status unless the approved provider agrees to provide, at its expense, training for its officers, employees and agents.

Date Sanction Imposed:
14/07/2010

Date Sanction Expires:
13/01/2011

Reason for Sanction:
The Aged Care Standards and Accreditation Agency (the Agency) identified serious risk, in relation to:
Standard 1: Management systems, staffing and organisational development;
Standard 2: Health and Personal Care;
Standard 3: Resident lifestyle.

Current Status of Service:
The Department and the Agency are continuing to monitor the service.

Sanctions in place.

The service has appointed an adviser.

On 10 August 2010, the Agency advised that serious risk had been mitigated.

On 1 September 2010, transfer of places to Approved Provider - Christadelphian Homes Limited.

The sanctions imposed on Daintree Aged Care do not apply to the new Approved Provider.

Sanctions remain with Calendula Pty Ltd.

Sanctions expired on 13 January 2011

Top of pageService Name:
Albury & District Private Nursing Home

Street Address:
674-676 David Street
ALBURY, NSW 2640

Approved Provider:
Gonzales Nominees Pty Ltd

Sanctions Applied:
Approval as an Approved Provider of aged care services revoked unless management and staff undertake training in medication management, continuous improvement, information systems and education and staff development. Approval as an Approved Provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Date Sanction Imposed:
30/09/2003

Date Sanction Expires:
30/03/2004

Reason for Sanction:
The Approved Provider did not comply with all its responsibilities in relation to the Accreditation Standards.

Current Status of Service:
The sanctions expired on 30 March 2004.

Top of pageService Name:
Annandale Nursing Home

Street Address:
76 Johnston Street
ANNANDALE, NSW 2038

Approved Provider:
Moran Health Care (Australia) Pty Limited

Sanctions Applied:
Approval as an Approved Provider of aged care services revoked unless management and staff undertake training in skin care, wound management oral care, diabetes management, infection control, care documentation and behavioural management.

No Australian Government funding for new residents for a period of six (6) months.

Date Sanction Imposed:
03/10/2003

Date Sanction Expires:
03/04/2004

Reason for Sanction:
The Approved Provider did not comply with all its responsibilities in relation to the Accreditation Standards.

The Agency identified serious risk, and the Department determined that there was a severe and immediate risk to the health, safety, or well-being of resident at the Service.

Current Status of Service:
On 17 October 2003, the Agency advised it considered there was no longer a serious risk to the health, safety or well-being of residents.

Top of pageService Name:
Chandos Nursing Home

Street Address:
50 Chandos Street
ASHFIELD, NSW 2131

Approved Provider:
Chandos Nursing Home Pty Ltd

Sanctions Applied:
Revocation of approved provider status unless an adviser with a clinical background and nursing experience approved by the Commonwealth, who has the appropriate skills, qualifications and background to assist the home to comply with their responsibilities, is appointed by the approved provider for a period of six (6) months.

The approved provider is not eligible to receive Australian Government subsidies for any new residents for a period of six (6) months.

Revocation of approved provider status unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its officers, employees and agents to support them in meeting the needs of residents.

Revocation of approved provider status unless an administrator, approved by the Commonwealth who has the appropriate management, clinical and quality systems experience to assist the approved provider comply with its responsibilities, is appointed for a period of six (6) months.

Date Sanction Imposed:
17/05/2012

Date Sanction Expires:
16/11/2012

Reason for Sanction:
The Accreditation Agency provided the Department with a report that identified serious risk at the home.

The Department identified serious issues of concern, including:
*There is a lack of clinical oversight;
*Residents are not receiving appropriate clinical care;
*Residents’ medication is not managed safely;
*Residents’ pain is not managed effectively;
*Residents who require palliative care are not receiving appropriate care;
*Residents are not receiving adequate nutrition and hydration;
*The needs of residents with challenging behaviours are not managed effectively;
*Residents specialised care needs are not managed effectively;
*There are inappropriate practices by staff in relation to manual handling and restraint;
*The living environment is not maintained and effective monitoring is not undertaken to ensure residents’ safety and comfort; and
*The service does not maintain safe systems that minimise fire, security and emergency risks.

Current Status of Service:
The Department and the Accreditation Agency are continuing to monitor the service.

The Residents and Representatives meeting was held on 25 May 2012.

A Nurse Adviser and Administrator have commenced at the service.

On 8 August 2012, the planned closure of Chandos Nursing Home was completed. Residents of the Service have moved to suitable alternative accommodation.

Top of pageService Name:
Bayview Gardens Nursing Home

Street Address:
90 Annam Road
BAYVIEW, NSW 2104

Approved Provider:
Consolidated Land Holdings Pty Ltd

Sanctions Applied:
Approval as an approved provider of aged care services revoked unless a financial adviser is appointed for a period of 12 months.

Date Sanction Imposed:
19/03/2007

Date Sanction Expires:
18/03/2007

Reason for Sanction:
Issue related to late repayment of accommodation bonds

Current Status of Service:
Transfer of places on 1 October 2007 to Aged Care Services 20 (Bayview Gardens) Pty Ltd.
On 1 October 2007 sanctions expired on the service.
Sanctions remain with Consolidated Land Holdings Pty Ltd.

The Approved Provider has appointed a financial adviser.

Top of pageService Name:
Willowood Quality Care Centre

Street Address:
297 Mowbray Road
CHATSWOOD, NSW 2067

Approved Provider:
Australian Hospital Administration Pty Ltd

Sanctions Applied:
Sanction 1 Applied
No Commonwealth funding for new residents for a period of six months.

Sanction 2 Applied
Approval as an Approved Provider of aged care services revoked unless an adviser is appointed.

Date Sanction Imposed:
23/06/2000

Date Sanction Expires:
12/02/2002

Reason for Sanction:
Reason for Sanction 1
The Approved Provider did not comply with all its responsibilities in relation to quality of care.

The Department found there was an immediate and severe risk to the safety, health or well-being of residents.

Reason for Sanction 2
The Approved provider did not comply with all its responsibilities in relation to quality of care.

The Department found there was an immediate and severe risk to the safety, health or well-being of residents.

Current Status of Service:
Sanction 1
The Aged Care Standards Accreditation Agency reports that no serious risk was identified at the time of its support visit on 23 August 2000 and 13 October 2000.

The Approved Provider applied to have the sanctions lifted.

The Sanction was lifted on 5 December 2000.

Sanction 2
The Approved Provider has appointed a nurse adviser.

The Aged Care Standards and Accreditation Agency has accredited the facility for 20 months (12/10/2001 to 7/6/2003).

The Approved Provider applied to have the sanction lifted on 20 December 2001. The Department is considering the application.

Top of pageThe sanction was lifted on 12 February 2002.

Top of pageService Name:
Orana Gardens Lodge

Street Address:
Cnr Coronation Dr & Windsor Pde
DUBBO, NSW 2830

Approved Provider:
Dubbo RSL Aged Care Association Ltd

Sanctions Applied:
Revocation of approved provider status, unless an adviser, with a clinical background and nursing experience, who has the appropriate skills, qualifications and background to assist the approved provider to comply with their responsibilities, and is approved by the Commonwealth, is appointed by the approved provider for a period of six (6) months.

Revocation of approved provider status, unless an administrator, who has the appropriate knowledge and skills to assist the approved provider to comply with their responsibilities, and who is approved by the Commonwealth, is appointed by the approved provider for a period of six (6) months.

Revocation of approved provider status unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its officers, employees and agents to support them in meeting the needs of care recipients.

The approved provider is not eligible to receive Australian Government subsidies for any new care recipients for a period of six (6) months.

Date Sanction Imposed:
07/09/2012

Date Sanction Expires:
07/03/2013

Reason for Sanction:
The Accreditation Agency provided the Department with a report that identified serious risk at the service.

The Department identified serious issues of concern, including:

*There are not appropriately skilled and qualified staff to ensure quality services are delivered;
*Information systems do not support the delivery of care for residents;
*Residents' care plans are not being consistently monitored or followed to ensure residents receive appropriate clinical care;
*Residents' specialised nursing care needs are not identified and met by appropriately qualified nursing staff;
*Systems do not ensure that resident medication is managed safely and correctly;
*Residents are not as free as possible from pain; and
*Residents' privacy, dignity and confidentiality are not recognised and respected.

Current Status of Service:
The Department and the Agency are continuing to monitor the service.

The Residents and Representatives meeting was held on 13 September 2012.

An Administrator and Nurse Adviser have commenced work at the Service.

On 26 September 2012, the Accreditation Agency made a decision that serious risk at the service had been resloved.

Top of pageService Name:
Bethany Hostel

Street Address:
162-166 Balaclava Road
EASTWOOD, NSW 2122

Approved Provider:
St Catherine's Aged Care Services Ltd

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Date Sanction Imposed:
16/03/2009

Date Sanction Expires:
15/09/2009

Reason for Sanction:
The Aged Care Standards and Accreditation Agency review audit on 10-17 February 2009 identified that the Approved Provider had not remedied previous non-compliance within the timeframe set by the Department of Health and Ageing. Continued non-compliance is in relation to the Accreditation Standards Outcomes: Continuous Improvement (1.1, 2.2, 3.1, 4.1); Regulatory Compliance (1.2, 2.2, 4.2); Human Resource Management (1.6); and Information Systems (1.8).

Current Status of Service:
The Department and the Aged Care Standards and the Accreditation Agency are continuing to monitor the service.

The Service has appointed an adviser.

Sanction expired 15 September 2009.

Top of pageService Name:
Bethany Nursing Home

Street Address:
162-166 Balaclava Road
EASTWOOD, NSW 2122

Approved Provider:
St Catherine's Aged Care Services

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Date Sanction Imposed:
16/03/2009

Date Sanction Expires:
15/09/2009

Reason for Sanction:
The Aged Care Standards and Accreditation Agency review audit on 10-17 February 2009 identified that the Approved Provider had not remedied previous non-compliance within the timeframe set by the Department of Health and Ageing. Continued non-compliance is in relation to the Accreditation Standards Outcomes: Continuous Improvement (1.1, 2.2, 3.1, 4.1); Regulatory Compliance (1.2, 2.2, 4.2); Human Resource Management (1.6); and Information Systems (1.8).

Current Status of Service:
The Department and the Aged Care Standards and the Accreditation Agency are continuing to monitor the service.

The Service has appointed an adviser.

Sanction expired 15 September 2009.

Top of pageService Name:
Eastwood Nursing Home

Street Address:
5 Clanalpine Street
EASTWOOD, NSW 2122

Approved Provider:
Rikmagic Pty Ltd

Sanctions Applied:
Approval as an Approved Provider of aged care services revoked unless an (aged care) administrator is appointed.

Date Sanction Imposed:
30/08/2000

Date Sanction Expires:
30/05/2001

Reason for Sanction:
The Approved provider did not comply with all its responsibilities in relation to Residential Care Standards.

The Department found there was an immediate and severe risk to the safety, health or well being of residents.

Current Status of Service:
The Approved Provider appointed an (aged care) administrator.

The Aged Care Standards & Accreditation Agency reports that no serious risk has been identified at visits since 15 September 2000.

The Aged Care Standards and Accreditation Agency has accredited the facility for 1 year (5/12/2000 to 5/12/2001).

The Aged Care Standards and Accreditation Agency maintaining contact, as part of the accreditation process.

The Approved Provider applied to have the sanction lifted.

The sanction was lifted on 30 May 2001.

Top of pageService Name:
Fairfield Nursing Home

Street Address:
125 The Crescent
FAIRFIELD, NSW 2165

Approved Provider:
Fairfield Nursing Home Holdings Pty Ltd

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Sanction 2
No Australian Government funding for new care recipients for a period of 6 months.

Sanction 3
Revocation of approved provider status unless the approved provider agrees to provide, at its expense, training for its officers, employees and agents.

Date Sanction Imposed:
08/07/2010

Date Sanction Expires:
07/01/2011

Reason for Sanction:
The Aged Care Standards and Accreditation Agency (the Agency) identified serious risk, in relation to Standard 2, Health and Personal Care.

Current Status of Service:
The Department and the Agency are continuing to monitor the service.

The Service has appointed an adviser.

On 21 July 2010, the Agency advised that serious risk had been mitigated.

Sanctions in place.

Sanctions expired on 7 January 2011.

Top of pageService Name:
Glenwood Gardens

Street Address:
175 Lambeth Street
GLEN INNES, NSW 2370

Approved Provider:
Glenwood Gardens Ltd

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser with nursing experience is appointed for a period of 6 months.

Sanction 2
No Australian Government funding for new care recipients for a period of 6 months.

Sanction 3
Approval as an approved provider of aged care services revoked unless the approved provider agrees to provide, at its expense, relevant training for its officers, employees and agents.

Date Sanction Imposed:
03/10/2008

Date Sanction Expires:
02/04/2009

Reason for Sanction:
The Agency identified serious risk, in relation to the Accreditation Standards in particular Standard 2.

Current Status of Service:
The Department and the Aged Care Standards and Accreditation Agency are continuing to monitor the service.

The Service was transferred to a new Approved Provider on 1 February 2009.

The sanctions imposed on Glenwood Gardens Ltd do not apply to the new Approved Provider.

Top of pageService Name:
Sir Thomas Mitchell Nursing Home

Street Address:
351 Fowler Road
ILLAWONG, NSW 2234

Approved Provider:
Farad Nominees Pty Ltd

Sanctions Applied:
Approval as an Approved Provider of aged care services revoked unless a nurse adviser is appointed for a period of 6 months.

No Commonwealth funding for new residents for a period of 6 months.

Date Sanction Imposed:
17/12/2002

Date Sanction Expires:
17/06/2003

Reason for Sanction:
The Approved provider did not comply with all its responsibilities in relation to Accreditation Standards.

Current Status of Service:
The Approved Provider appointed a nurse adviser.

The Approved Provider applied to have both sanctions lifted on 26 March 2003.

The Department declined the application to lift sanctions.

The sanctions expired on 17 June 2003.

Top of pageService Name:
Vincent Court

Street Address:
88 Leith Street
KEMPSEY, NSW 2440

Approved Provider:
The Trustees of the Roman Catholic Church for the Diocese of Lismore

Sanctions Applied:
Sanction 1
Approval as an approved provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Sanction 2
No Australian Government funding for new care recipients for a period of 6 months.

Date Sanction Imposed:
05/06/2009

Date Sanction Expires:
04/12/2009

Reason for Sanction:
The Aged Care Standards and Accreditation Agency conducted a Site Audit at the Service from 27 April to 1 May 2009 and identified that the Approved Provider had not remedied previous non - compliance in relation to the Accreditation Standards Outcomes within the timeframe set by the Department of Health and Ageing. Continued Non-compliance is in the following areas: 1.8: Information systems; 2.4: Clinical care; 2.5: Specialised nursing care needs; 2.7: Medication management; and 2.8: Pain management.

Current Status of Service:
The Department and the Aged Care Standards and the Accreditation Agency are continuing to monitor the service.

Sanctions expired on 4 December 2009.

Top of pageService Name:
Veronica Nursing Home

Street Address:
Scaysbrook Drive
KINCUMBER, NSW 2251

Approved Provider:
Terrigal Grosvenor Lodge Pty Ltd

Sanctions Applied:
Revocation of approved provider status unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its officers, employees and agents to support them in meeting the needs of residents.

Revocation of approved provider status unless the appointment of an adviser with a clinical background and nursing experience approved by the Commonwealth, who has the appropriate skills, qualifications and background to assist the approved provider to comply with its responsibilities for a period of six (6) months.

The approved provider is not eligible to receive Australian Government subsidies for any new residents for a period of six (6) months.

Date Sanction Imposed:
08/02/2012

Date Sanction Expires:
07/08/2012

Reason for Sanction:
The Accreditation Agency provided the Department with a report that identified serious risk at the home.

The Department identified serious issues of concern, including:
* Residents skin care needs are not managed effectively

* Wound dressings are not always attended to in line with medical practitioner’s orders

* Pressure area care is not always attended to as required

* Assessment of resident’s skin integrity is not always carried out when required

* Medical practitioner’s orders are not always followed in regard to recommended wound dressing materials.

Current Status of Service:
The Department and the Accreditation Agency are continuing to monitor the service.

The Residents and Representatives meeting was held on 14 February 2012.

A Nurse Adviser has commenced at the service.

On 21 February 2012, the Accreditation Agency made a decision that serious risk at the service had been resolved.

Sanction 3 was lifted on 11 July 2012.

Top of pageService Name:
Collaroy Nursing Home

Street Address:
24 Mactier Street
NARRABEEN, NSW 2101

Approved Provider:
Collaroy Convalescent Hospital Pty Ltd

Sanctions Applied:
Sanction 1
No Commonwealth funding for new residents for a period of 6 months .

Sanction 2
Approval as an Approved Provider revoked unless officers, employees and agents of Collaroy Nursing Home undertake infection control training.

Sanction 3
Approval as an Approved Provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Date Sanction Imposed:
03/04/2003

Date Sanction Expires:
02/10/2003

Reason for Sanction:
The Approved provider did not comply with all its responsibilities in relation to Accreditation Standards.

The Agency identified serious risk, the Department determined that there was an immediate and severe risk to the health, safety, or well-being of residents.

Current Status of Service:
Sanction 1
The sanction was lifted on 25 June 2003

Sanction 2 & 3
The Approved Provider has appointed an infection control training provider and an adviser.

The Agency advised that as at 16 April 2003 it considered there was no longer a serious risk to the health, safety or well-being of residents.

The Approved Provider applied to have the sanctions lifted on 14 May 2003.

Sanction 2 and 3 were lifted on 16 July 2003.

Top of pageService Name:
Curie Nursing Home

Street Address:
2 Kelvin Court
OATLANDS, NSW 2117

Approved Provider:
Samir Pty Ltd

Sanctions Applied:
Revocation of approved provider status unless an adviser with a clinical background and nursing experience approved by the Commonwealth, who has the appropriate skills, qualifications and background to assist the approved provider to comply with its responsibilities, is appointed by the approved provider for a period of six (6) months.

Revocation of approved provider status unless an administrator who has the appropriate skills, qualifications and background to assist the approved provider to comply with its responsibilities, approved by the Commonwealth, is appointed by the approved provider for a period of six (6) months.

The approved provider is not eligible to receive Australian Government subsidies for any new residents for a period of six (6) months.

Revocation of approved provider status unless the approved provider agrees to provide relevant training within six (6) months, at its expense, for its officers, employees and agents to support them in meeting the needs of residents.

Date Sanction Imposed:
16/03/2012

Date Sanction Expires:
15/09/2012

Reason for Sanction:
The Accreditation Agency provided the Department with a report that identified serious risk at the home.

The Department identified serious issues of concern, including:

*The needs of residents with challenging behaviours are not managed effectively.

*Appropriate supervision and assistance is not provided to residents.

*There are inappropriate practices by staff which have a negative impact on residents.

*There are ineffective care assessment and care planning processes.

*There are insufficient staff to care for residents.

Current Status of Service:
The Department and the Accreditation Agency are continuing to monitor the service.

The Residents and Representatives meeting was held on 23 March 2012.

A Nurse Adviser and Administrator have commenced at the service.

On 20 July 2012, the planned closure of Curie Nursing Home was completed. Residents of the home have moved to suitable alternative homes.

Top of pageService Name:
Curie Nursing Home

Street Address:
2 Kelvin Court
OATLANDS, NSW 2117

Approved Provider:
Samir Pty Ltd

Sanctions Applied:
Sanction 1
Approval as an Approved Provider of aged care services revoked unless an adviser is appointed for a period of 6 months.

Sanction 2
No Australian Government funding for new residents for a period of 6 months.

Date Sanction Imposed:
15/09/2006

Date Sanction Expires:
14/03/2007

Reason for Sanction:
The Approved Provider did not comply with all its responsibilities in relation to Accreditation Standards.

The Agency identified serious risk; the Department determined that there was an immediate and severe risk to the health, safety, or well-being of residents.

Current Status of Service:
Sanction 1 (appointment of an adviser for 6 months) expired on 14 March 2007.

Sanction 2 (no Government funding for new residents for 6 months) was lifted on 2 March 2006.

Top of pageService Name:
Missionholme Nursing Home

Street Address:
47 Redfern Street
REDFERN, NSW 2016

Approved Provider:
Mission Australia

Sanctions Applied:
Sanction 1
Approval as an Approved Provider of aged care services revoked unless a nurse adviser is appointed for a period of 6 months.

Sanction 2
No Commonwealth funding for new residents for a period of 6 months.

Date Sanction Imposed:
21/01/2005

Date Sanction Expires:
14/03/2005

Reason for Sanction:
The Approved Provider did not comply with all its responsibilities in relation to Accreditation Standards.

The Agency identified serious risk, the Department determined that there was an immediate and severe risk to the health, safety, or well-being of residents.

Current Status of Service:
The Department decided to vary the Sanctions period to expiry on 14 March 2005.

The Department and the Aged Care Standards and Accreditation Agency are continuing to monitor the Service.

The Approved Provider has appointed a nurse adviser.

The Agency made a decision on 4 February 2005 to revoke the Service’s accreditation effective 22 April 2005 and advised that the serious risk had been resolved.

On 18 February 2005 the Approved Provider applied to the Agency for a reconsideration of the accreditation decision.

The Approved Provider advised the Department on 15 April 2005 that the Service ceased to operate from 14 March 2005.

Top of pageService Name:
Missionholme Hostel

Street Address:
47 Redfern Street
REDFERN, NSW 2016

Approved Provider:
Mission Australia

Sanctions Applied:
Sanction 1
Approval as an Approved Provider of aged care services revoked unless a nurse adviser is appointed for a period of 6 months.

Sanction 2
No Commonwealth funding for new residents for a period of 6 months.

Date Sanction Imposed:
28/01/2005

Date Sanction Expires:
28/07/2005

Reason for Sanction:
The Approved Provider did not comply with all its responsibilities in relation to Accreditation Standards.

The Agency identified serious risk, the Department determined that there was an immediate and severe risk to the health, safety, or well-being of residents.

Current Status of Service:
Sanction 1
On 28 July 2005, sanction 1 (appointment of a nurse adviser) expired.

Sanction 2
On 30 June 2005, sanction 2 (no funding for new residents) was lifted.

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