Archived Notices of Non-Compliance

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This site is amended weekly and was last updated on Friday 3 May 2013. Notice of Non-compliance information is up to date as of Friday 3 May 2013.

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Archived Notices of Non-Compliance
Summary of Services previously under Notice of Non-Compliance Action

Service Name:
Koorabri Pty Ltd (Approved Provider)

Street Address:
283 Ashman Avenue
ALBURY, NSW 2640

Approved Provider:
Koorabri Pty Ltd

Date Notice Sent:
21/12/2011

Reason(s) for Notice:
Aged Care Act 1997

Chapter 4 - Responsibilities of approved providers
Part 4.2 – User rights
Division 56 – What are the general responsibilities relating to user rights?
Section 56-1 Responsibilities of approved providers—residential care
The responsibilities of an approved provider in relation to a care recipient to whom the approved provider provides, or is to provide, residential care are as follows:
(a) to comply with the requirements of Division 57 in relation to any *accommodation bond, or the requirements of Division 57A in relation to any *accommodation charge, charged for the care recipient’s *entry to the residential care service through which the care is, or is to be, provided.

Aged Care Act 1997

Chapter 4 – Responsibilities of approved providers
Part 4.3 – Accountability etc.
Division 63 – Accountability etc.
Section 63-1 Responsibilities of approved providers
(1)The responsibilities of an approved provider in relation to accountability for the *aged care provided by the approved provider through an *aged care service are as follows:
(c) to notify any change of circumstances under subsection 9-1(1), and to provide information under subsections 9-2(2), 9-3(2), 9-3A(2) and 9-3B(4).

Services managed by this Approved Provider:
Beaumont Terrace

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Poinseter Pty Ltd (Approved Provider)

Street Address:
283 Ashman Avenue
ALBURY, NSW 2640

Approved Provider:
Poinseter Pty Ltd

Date Notice Sent:
21/12/2011

Reason(s) for Notice:
Aged Care Act 1997

Chapter 4 - Responsibilities of approved providers
Part 4.2 – User rights
Division 56 – What are the general responsibilities relating to user rights?
Section 56-1 Responsibilities of approved providers—residential care
The responsibilities of an approved provider in relation to a care recipient to whom the approved provider provides, or is to provide, residential care are as follows:
(a) to comply with the requirements of Division 57 in relation to any *accommodation bond, or the requirements of Division 57A in relation to any *accommodation charge, charged for the care recipient’s *entry to the residential care service through which the care is, or is to be, provided.

Aged Care Act 1997

Chapter 4 – Responsibilities of approved providers
Part 4.3 – Accountability etc.
Division 63 – Accountability etc.
Section 63-1 Responsibilities of approved providers
(1)The responsibilities of an approved provider in relation to accountability for the *aged care provided by the approved provider through an *aged care service are as follows:
(c) to notify any change of circumstances under subsection 9-1(1), and to provide information under subsections 9-2(2), 9-3(2), 9-3A(2) and 9-3B(4).

Services managed by this Approved Provider:
Alma Place

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Calvary Retirement Community Cessnock

Street Address:
19 Wine Country Drive
CESSNOCK, NSW 2325

Approved Provider:
Calvary Retirement Communities Hunter-Manning Ltd

Date Notice Sent:
02/03/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.1 - Continuous improvement
1.6 - Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.1 - Continuous improvement
2.4 - Clinical care
2.5 - Specialised nursing care needs
2.7 - Medication management
2.8 - Pain management
2.9 - Palliative care
2.10 - Nutrition and hydration

Accreditation Standard 3: Resident Lifestyle
3.7 - Leisure interests and activities

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
The Greek Community Home For The Aged

Street Address:
2 Woolcott Street
EARLWOOD, NSW 2206

Approved Provider:
The Greek Orthodox Community of New South Wales Ltd

Date Notice Sent:
11/04/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.3 - Education and staff development
2.4 - Clinical care
2.5 - Specialised nursing care needs
2.7 - Medication management
2.13 - Behavioural management

Accreditation Standard 3: Resident lifestyle
3.7 - Leisure interests and activities

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Woodport Retirement Village

Street Address:
120 The Entrance Road
ERINA, NSW 2250

Approved Provider:
The Salvation Army (NSW) Property Trust

Date Notice Sent:
19/09/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
*1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
*2.1 – Continuous improvement
*2.4 – Clinical care
*2.5 – Specialised nursing care needs
*2.8 – Pain management
*2.14 – Mobility, dexterity and rehabilitation

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Bupa Griffith

Street Address:
67 - 71 Erskine Road
GRIFFITH, NSW 2680

Approved Provider:
Bupa Care Services Pty Limited

Date Notice Sent:
18/09/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
*1.3 – Education and staff development
*1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
*2.1 – Continuous improvement
*2.3 – Education and staff development
*2.4 – Clinical care
*2.5 – Specialised nursing care needs
*2.6 – Other health and related services
*2.7 – Medication management
*2.10 – Nutrition and hydration
*2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
*3.7 – Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
*4.1 – Continuous improvement
*4.2 – Regulatory compliance
*4.3 – Education and staff development
*4.7 – Infection control
*4.8 – Catering, cleaning and laundry services

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Hunters Hill Montefiore Home

Street Address:
120 High Street
HUNTERS HILL, NSW 2110

Approved Provider:
Sir Moses Montefiore Jewish Home

Date Notice Sent:
20/07/2012

Reason(s) for Notice:
Aged Care Act 1997

Part 4.3, section 63-1AA(7) - The approved provider is required to take reasonable measures to ensure the identity of a person reporting a reportable assault is not disclosed.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Magnolia Manor Aged Care

Street Address:
2 Pearce Road
KANWAL, NSW 2259

Approved Provider:
Plateau View Aged Care Pty Ltd

Date Notice Sent:
14/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.2 – Regulatory compliance
1.6 – Human resource management
1.7 – Inventory and equipment
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.4 – Clinical care
2.7 – Medication management
2.8 – Pain management
2.11 – Skin care
2.13 – Behavioural management

Accreditation Standard 3: Resident Lifestyle
3.7 – Leisure interests and activities

Accreditation Standard 4: Physical environment and safe systems
4.5 – Occupational health and safety

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Castellorizian Nursing Home

Street Address:
95 Todman Avenue
KENSINGTON, NSW 2033

Approved Provider:
Castellorizian Benevolent Fund

Date Notice Sent:
18/04/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.4 - Comments and complaints
1.6 - Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.4 - Clinical care
2.10 - Nutrition and hydration

Accreditation Standard 3: Resident lifestyle
3.4 - Emotional support
3.6 - Privacy and dignity
3.8 - Cultural and spiritual life
3.9 - Choice and decision-making
3.10 - Resident security of tenure and other responsibilities

Accreditation Standard 4: Physical environment and safe systems
4.7 - Infection control

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
The Fraternity Of The Holy Cross

Street Address:
30 Smith Street
KENTLYN, NSW 2560

Approved Provider:
Fraternity of the Holy Cross

Date Notice Sent:
20/09/2011

Reason(s) for Notice:
Aged Care Act 1997 Schedule 2: Accreditation Standards

Quality of Care Principles 1997

Standard 1: Management Systems, Staffing and Organisational Development
1.1 - Continuous Improvement
1.3 - Education and Staff Development
1.6 - Human Resource Management
1.8 - Information Systems

Standard 2: Health and Personal Care
2.1 - Continuous Improvement
2.3 - Education and Staff Development
2.4 - Clinical Care
2.12 - Continence Management
2.13 - Behavioural Mangement
2.17 - Sleep

Standard 3: Residential Lifestyle
3.3 - Education and Staff Development
3.6 - Privacy and Dignity

Standard 4: Physical Environment and Safe Systems
4.1 - Continuous Improvement
4.3 - Education and Staff Development

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
St Basil's Nursing Home

Street Address:
130 Croydon Street
LAKEMBA, NSW 2195

Approved Provider:
St Basil's Homes

Date Notice Sent:
20/03/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 - Human resource management
1.8 - Information systems

Accreditation Standard 2: Health and personal care
2.4 - Clinical care
2.5 - Specialised nursing care needs
2.10 - Nutrition and hydration
2.12 - Continence management
2.13 - Behavioural management
2.16 - Sensory loss

Accreditation Standard 3: Resident Lifestyle
3.6 - Privacy and dignity
3.7 - Leisure interest and activities

Accreditation Standard 4: Physical environment and safe systems
4.4 - Living environment

Aged Care Act 1997

Section 63-1AA(2) of the Act - reporting an allegation or suspicion of a reportable assault.

Section 63-1(1)(a) of the Act, which in conjunction with Part 6.3, section 88-2(1) of the Act, provides that approved providers must comply with the requirements in section 19.5AA of the Records Principles 1997 as to the kinds of consolidated records approved providers must keep in respect of an allegation or suspicion of a reportable assault.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Leeton Hospital

Street Address:
Leeton District Hospital Cnr Palm Ave & Wade Ave
LEETON, NSW 2705

Approved Provider:
NSW State Government (NSW Ministry of Health)

Date Notice Sent:
20/07/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.2 – Regulatory compliance

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Cooinda Aged Peoples Home

Street Address:
38 Maple Crescent
LITHGOW, NSW 2790

Approved Provider:
Lithgow District Aged Peoples Homes Association

Date Notice Sent:
06/11/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 1: Management systems, staffing and organisational development
1.6 – Human resource management
1.8 – Information systems

Accreditation Standard 2: Health and Personal Care
2.1 – Continuous improvement
2.4 – Clinical care
2.5 – Specialised nursing care needs
2.7 – Medication management
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care

Accreditation Standard 3: Resident Lifestyle
3.2 – Regulatory compliance

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Durham Green Manor

Street Address:
153 Menangle Road
MENANGLE, NSW 2568

Approved Provider:
Blue Hills Village Management (Liverpool) Pty Limited

Date Notice Sent:
10/05/2011

Reason(s) for Notice:
Quality of Care Principles 1997

Schedule 2: Accreditation Standards
Accreditation Standard 1: Management systems, staffing and organisational development
1.4 - Comments and Complaints
1.6 - Human Resource Management

Accreditation Standard 2: Health and Personal Care
2.4 - Clinical Care
2.11 - Skin Care

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Narrandera Nursing Home

Street Address:
1A Chantilly Street
NARRANDERA, NSW 2700

Approved Provider:
Principal Healthcare Finance No 3 Pty Limited

Date Notice Sent:
23/12/2011

Reason(s) for Notice:
Aged Care Act 1997

Quality of Care Principles 1997
Schedule 1: Specified care and services for residential care services
Item 2.7 - Assistance in obtaining health practitioner services
Item 3.8 - Nursing services

Schedule 2: Accreditation Standards
Accreditation Standard 2: Health and personal care
2.4 – Clinical care

User Rights Principles 1997
Schedule 1: Charter of residents' rights and responsibilities
Each resident has the right to quality care appropriate to his or her needs.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Eloura

Street Address:
10 Tebbutt Street
QUIRINDI, NSW 2343

Approved Provider:
Quirindi Retirement Homes Limited

Date Notice Sent:
22/12/2011

Reason(s) for Notice:
Aged Care Act 1997

Schedule 2: Accreditation Standards
Standard 1: Management systems, staffing and organisational development
1.1 - Continuous improvement
1.8 - Information systems

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Eloura

Street Address:
10 Tebbutt Street
QUIRINDI, NSW 2343

Approved Provider:
Quirindi Retirement Homes Limited

Date Notice Sent:
15/08/2011

Reason(s) for Notice:
Schedule 1: Charter of residents' rights and responsibilities

Part 4.2, section 56-1(l) of the Act, specifically Schedule 1 of the User Rights Principles 1997, Charter of residents’ rights and responsibilities where it states that residents have the right:
a) to receive quality care appropriate to his or her needs;
b) to full information about his or her own state of health and about available treatments; and
c) to live in a safe, secure and homelike environment, and to move freely both within and outside the residential care service without undue restriction.

Quality of Care Principles 1997

Part 4.1, section 54-1(1)(a) of the Act which requires approved providers to provide such care and services as are specified in the Quality of Care Principles 1997. Specifically, Schedule 1, Part 3, Item 3.8 of the Quality of Care Principles 1997 requires the approved provider to provide nursing services for residents receiving a high level of residential care. These include initial and on-going assessment, planning and management of care for residents, carried out by a registered nurse.

Part 4.1, section 54-1(1)(a) of the Act which requires approved providers to provide such care and services as are specified in the Quality of Care Principles 1997. Specifically, Schedule 1, Part 2, Item 2.7 of the Quality of Care Principles 1997 requires the approved provider to provide to all residents who need it, assistance in obtaining health practitioner services.

Part 4.1, section 54-1(1)(a) of the Act which requires approved providers to provide such care and services as are specified in the Quality of Care Principles 1997. Specifically, Schedule 1, Part 2, Item 2.1(e) of the Quality of Care Principles 1997, requires the provision of assistance with daily living activities to all residents who need it. This includes personal assistance, including individual attention, individual supervision, and physical assistance with moving, walking, wheelchair use and using devices and appliances designed to aid mobility. This includes the fitting of artificial limbs and other personal mobility aids.

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
Tallwoods Corner Aged Care Service

Street Address:
1 Myra Street
WAHROONGA, NSW 2076

Approved Provider:
I & E Klein Investments Pty Ltd

Date Notice Sent:
17/07/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 2: Accreditation Standards

Accreditation Standard 2: Health and Personal Care
2.8 – Pain management
2.10 – Nutrition and hydration
2.11 – Skin care

Outcome:
The Approved Provider has addressed the non-compliance.

Top of pageService Name:
IRT - Woolgunyah Woolwich Village

Street Address:
11 Gladstone Avenue
WOOLWICH, NSW 2110

Approved Provider:
Illawarra Retirement Trust

Date Notice Sent:
10/07/2012

Reason(s) for Notice:
Quality of Care Principles 1997
Schedule 1: Specified care and services for residential care services
Part 2 Care and services — to be provided for all residents who need them
2.4 – Treatments and procedures

Part 3 Care and services — to be provided for residents receiving a high level of residential care
3.8 – Nursing Services

Aged Care Act 1997

Part 4.1, section 54-1(1)(b) – The approved provider is responsible for maintaining an adequate number of appropriately skilled staff to ensure that the care needs of care recipients are met.

User Rights Principles 1997
Schedule 1: Charter of residents’ rights and responsibilities
A. Each resident of a residential care service has the right:
- to quality care appropriate to his or her needs
- to be treated with dignity and respect, and to live without exploitation, abuse or neglect

Outcome:
The Approved Provider has addressed the non-compliance.

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