Appointment of new ICT provider for Health

The Department has signed a five-year deal with Datacom to provide ICT infrastructure and support services.

Page last updated: 01 April 2015

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The Secretary of the Australian Government Department of Health, Martin Bowles, today announced that, following a competitive tender process, the Department has signed a five-year deal with Datacom to provide ICT infrastructure and support services.

This follows a Request for Tender for the provision of ICT infrastructure and support services (RFT163/1314). The department signed a contract with Datacom for these services on 31 March 2015.

Mr Bowles said the department approached the market on 30 May 2014 seeking a departure from traditional IT Services outsourcing models. This new agreement is structured to provide an outcomes-based fully managed service, with consumption-based pricing, and a strong focus on service delivery. This approach empowers Datacom to determine the best way to deliver the services, offering autonomy but also responsibility for the achievement of the outcomes.

This contract will replace the current ICT Services contracts with IBM Australia and with Accenture for the support of the Enterprise Data Warehouse, both of which expire on 30 June 2015. Consistent with a fully managed service, the contract includes the full provision, maintenance and refresh of all hardware and software assets necessary to deliver the contract outcomes. The contract is estimated to be valued at approximately $242 million inclusive of GST.

Media contact: Kay McNiece, 02 6289 7400, email: news@health.gov.au

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