Better health and ageing for all Australians

Programs

Teleweb

Teleweb (the Telephone Counselling, Self Help and Web-based Support Programmes measure) supports the provision of telephone and online mental health programs for individuals with common mental health disorders and those in psychosocial crisis.

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What is Teleweb?

Teleweb is a measure designed to support the provision of evidence-based telephone and online mental health programs to supplement or substitute for existing face-to-face services for individuals with common mental health disorders or those in psychosocial crisis.

Program grant guidelines

Why is Teleweb important?

Evidence shows that access to information, counselling and online self-help programs plays an important role in suicide prevention, crisis advice and treatment of high prevalence mental disorders such as anxiety and depression. Online and telephone based services provide an accessible and anonymous service which people can access without having to leave the privacy of their homes.

Who benefits?

Individuals across Australia who experience mild to moderate mental disorders such as anxiety and depression who may not currently receive treatment and particularly those people in rural and remote areas who face barriers in accessing face-to-face services.

How is Teleweb progressing?

Teleweb commenced in July 2006. All the projects listed below are operational and available nationally.
  • CRUfADclinic.org - a suite of internet based courses for people with anxiety and depression.
  • Anxietyonline - a comprehensive online mental health service offering information, assessment, online diagnosis and treatment programs ("eTherapy") for the anxiety disorders.
  • e-hub - a suite of self help web based supports for people with anxiety and depression.
  • Kids Helpline - telephone 1800 55 1800 - Australia's only free, private and confidential telephone and online counselling service specifically for young people aged between 5 and 25.
  • Reach Out.com - a web-based initiative that offers information, support and resources to help young people improve their understanding of mental health issues, develop resilience and increase their coping skills and help-seeking behaviour,
  • Black Dog Institute – an educational, research, clinical and community-oriented facility offering specialist expertise in depression and bipolar disorder. The Australian Government funds two Black Dog Institute programs: myCompass (www.mycompass.org.au) - an interactive self-help service that aims to promote resilience and well-being; and BITEBACK (www.biteback.org.au) - an interactive website for young people.
  • Lifeline - telephone 13 11 14 - connects people with care by providing services in suicide prevention, crisis support and mental health support.
An open grant round for this measure commenced in 2012. The round expands the range of projects funded, and addresses gaps in existing online and telephone mental health services. Additional organisations engaged through this funding round are: Other online services that may be of interest to consumers include:

Page last reviewed: 14 March 2013