Teleweb (the Telephone Counselling, Self Help and Web-based Support Programmes measure) provides evidence-based telephone and online mental health programmes for individuals with common mental health disorders and those in psychosocial crisis.

Page last updated: 26 November 2015

There are a number of digital mental health elements in the Australian Government's Response to the National Mental Health Commission's Contributing Lives, Thriving Communities - Review of Mental Health Programmes and Services.

Please see below for a list of telephone and web-based mental health services currently funded by the Australian Government.
Program grant guidelines

Why is Teleweb important?

Evidence shows that access to information, counselling and online self-help programs plays an important role in suicide prevention, crisis advice and treatment of high prevalence mental disorders such as anxiety and depression. Online and telephone based services provide an accessible and anonymous service which people can access without having to leave the privacy of their homes.

Who benefits?

Individuals across Australia who experience mild to moderate mental disorders such as anxiety and depression who may not currently receive treatment and particularly those people in rural and remote areas who face barriers in accessing face-to-face services.

How is Teleweb progressing?

Teleweb commenced in July 2006. All the projects listed below are operational and available nationally.
  • Adults Surviving Child Abuse – a telephone and online support service to those seeking help for complex trauma from childhood.
  • Butterfly Foundation – a telephone and online support service for those affected by eating disorders.
  • Black Dog Institute programs: myCompass - an interactive self-help service that aims to promote resilience and well-being; and BITEBACK - an interactive website for young people.
  • ANU Centre for Mental Health Research e-hub web-based services - a suite of self-help web based supports for people with anxiety and depression.
  • Kids Helpline - telephone 1800 55 1800 - free, private and confidential telephone and online counselling service specifically for young people aged between 5 and 25.
  • Lifeline - telephone 13 11 14 - connects people with care by providing services in suicide prevention, crisis support and mental health support.
  • Mental Health Online – a comprehensive online mental health service offering information, assessment, online diagnosis and treatment programs ("eTherapy") for mental health disorders.
  • CanTeen - online community for young people (aged 12 to 24) who are living with the impact of cancer (either as a patient or having a family member who is living with cancer).
  • OCD? Not me! - an online therapy service for young people with obsessive compulsive disorder.
  • QLife - provides nation-wide, early intervention, peer supported telephone and web based service to support Lesbian, Gay, Bisexual, Transgender and Intersex people.
  • Reach - a web-based initiative that offers information, support and resources to help young people improve their understanding of mental health issues, develop resilience and increase their coping skills and help-seeking behaviour.
  • SANE Online Forums provides peer support for people living with common mental health disorders or related mental health issues, and for family, friends and other carers.
  • This Way Up Clinic - a suite of internet based courses for people with anxiety and depression.
  • What Were We Thinking – A Jean Hailes Foundation program for online support for first time parents.
The following services are being developed:
  • Young and Well CRC is developing a youth e-mental health platform that will make it easier for young people to get the help they need and to manage their treatment.
  • eMHPrac - Queensland University of Technology is developing e-mental health training and support to General Practitioners, Allied Health Practitioners and service providers working with Aboriginal and Torres Strait Islander people.
Other online services that may be of interest to consumers include:
Mental health programmes: